Bad server request

Jean-Pierre Michael

• May 09, 2022 09:35

I tried to invite a team member but he gets 400 bad request when trying to open the project asso.brizy.org

Could you help ? I get confused with my clients not understanding this level of quality...

Oops! An Error Occurred
The server returned a "400 Bad Request".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

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  KC George

  • May 09, 2022 10:27

  Hi

  At the "Publish On Your Domain" screen can you check if you have your A Record and CNAME records setup correctly? 

  

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  Jean-Pierre Michael

  • May 09, 2022 11:45

  I don't have a cname. This is brizy's own name.

  https://www.brizy.cloud/projects/9744463

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  Jean-Pierre Michael

  • May 09, 2022 11:47

  It's not published yet, i'm working on it and trying to invite the client

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  KC George

  • May 09, 2022 12:27

  Hi Jean -Pierre

  Did you mean asso.brizy.site? (and not asso.brizy.org)

  Please send me a Team Member request to kc.george@brizy.io and let me check what happens

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  Jean-Pierre Michael

  • May 09, 2022 12:34

  yes sorry... invite sent

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  KC George

  • May 09, 2022 12:40
  • Edited

  Hi

  I am able to accept your invitation and see your project. https://jmp.sh/jlxdybT

   

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  Jean-Pierre Michael

  • May 09, 2022 13:23

  Yes he is too. But cannot edit the site. He gets a 400 error

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  KC George

  • May 09, 2022 13:32

  Hi

  I am able to open the page, make a change and save it. (I added a space in the Hero section text) https://jmp.sh/8cOQ8vZ 

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  Jean-Pierre Michael

  • May 09, 2022 16:06

  Ok, so What should I tell him ? To nuke his account and register again? Because he cannot open the builder...

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  KC George

  • May 10, 2022 06:34

  Hi

  Here is one possible solution

  1. Create a new Gmail account for the client. 
  2. Send a Team Member invitation to the Gmail account
  3. Accept the invitation and try to edit the page as a Team Member
  4. Pass on the Gmail credentials to him. 

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  Jean-Pierre Michael

  • May 10, 2022 06:40

  Thanks, but why couldn’t he use his own email? I feel not very confident asking him not to use his credentials for that

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  KC George

  • May 10, 2022 11:37

  Hi

  The ideal solution is to troubleshoot the reason for his "400 Bad Request". We will need to go through a list like this and try the suggested solutions and see if we can fix it. https://kinsta.com/knowledgebase/400-bad-request/

  This will require a Remote Access to his computer through a software like TeamViewer Do you know if he uses Windows or Mac computer?

  Brizy expertise is not essential to fix this issue. Any computer service engineer who deals with hardware and operating systems can also troubleshoot this error for him.

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  Jean-Pierre Michael

  • May 10, 2022 12:33

  I managed to use another email. And it works with the same network/computer. So the problem might be in your side… and I get server ups and down every ten minutes on masdelangeos.com. Any idea ?

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  KC George

  • May 10, 2022 13:51

  Hi Jean,

  We are not sure why you are seeing Page Not Found error intermittently. This looks like a complex problem to troubleshoot. My recommendation would be to try recreating the page without using the translation feature. (The translation feature is not fully developed may not be stable)

  I can do this for you if you like

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