Mobile Dividers Lost

Steven Orlosky

• May 04, 2022 08:11

Good day!

I would like to ask if you can help us with restoring the dividers that we had before. We think due to a Brizy update, our dividers in all of our pages for the mobile version were lost. Here are the screenshots for your reference. You will observe that in the back-end, the dividers are visible, but in the front-end, they are not. This was all fine before the update. Is there any solution for this?

Our site: https://benhurla.com/

Thanks!

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  KC George

  • May 04, 2022 15:36

  Hi Steven,

  I have just tested the divider feature on the latest Brizy versions; it appears to work fine. Can you confirm you are using these versions?

   

  We will need to look into your WordPress Dashboard to help you fix this issue.

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  Steven Orlosky

  • May 05, 2022 23:23
  • Edited

  Hi George,
  
  Thank you for your response! We updated the Brizy Pro plugin and it fixed the issue, the dividers were put into place just as before. However, we found another issue after the Brizy Pro update. The pop-up videos are not anymore playing. Pls see link for your reference: https://www.berrycast.com/conversations/84c5393c-e8d5-5d1d-b21b-7f810a1fb0b5
  
  Thank you so much.

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  KC George

  • May 05, 2022 09:39

  Hi Steven,

  Do you mean that the popup video is not auto-playing? Can you please check if you have added a video cover in your popup? 

  

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  Steven Orlosky

  • May 05, 2022 23:23

  Hi George,
  
  We uploaded the cover image again and placed it. Now the video is playing fine. Thank you so much!

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