Pro User not able to access pro features

Francesco Lanni

• April 30, 2022 05:43
• Edited

Would love to know how all of my licenses are active and in good standing yet my clients have access to none of the pro features? WaaS and Lifetime license holder. Wondering when the pain ends? To add details, everything was working totally fine until I started to use the custom css field in advanced settings for the woocommerce add  to cart button.

This seems to be a lingering issue for a few years now

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  KC George

  • April 30, 2022 14:53

  Hi Francesco,

  If you are unable to activate your Brizy license, the PRO features will be unavailable to you. The problem may not be with your account, but with your WordPress environment.

  If you keep receiving the empty license key submitted issue, we will need to investigate its cause from your WordPress Dashboard. I have created a private ticket for you. Your ticket number if 17229. You will receive an email from support@brizy.io. Please reply to this email with your WordPress credentials.  

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