Brizy Cloud Navigation Menu Bug

James Darrar

• April 28, 2022 15:30

I am facing a bug in the website builder, It's, I have set the menu at the top in every page, but after some time, it automatically goes at the bottom on every page except homepage

 

Check the video below for clear explanation,

 

Video: https://media.d.pr/UsSDfV

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  KC George

  • April 29, 2022 10:29

  Hi James,

  We would like to check this from your Dashboard. Can you please mention the front end URL of your project? (something.brzy.site)

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  James Darrar

  • April 29, 2022 15:10

  Here is the website Home Page URL: https://apricot10406439.brizy.site/

  This is the other page URL with the problem: https://apricot10406439.brizy.site/online-store

  The homepage work absolutly fine, check the other pages from the navigation menu, The header is not at the top.

  Thank you.

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  KC George

  • April 30, 2022 09:46

  Hi James,

  On Monday when our team returns to work, we will take a look at this. Please give us few days to get back to you

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  KC George

  • May 02, 2022 11:19

  HI James,

  We have escalated this issue to our development team. We will get back to you when we have an update from them. 

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  James Darrar

  • May 04, 2022 14:13

  Ok Thank you.

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  James Darrar

  • May 04, 2022 23:16
  • Edited

  Is there any update on the fix?

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  James Darrar

  • May 06, 2022 12:36

  Hi, it's been 4 days without any update, can you please update me on the fix please??

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  KC George

  • May 07, 2022 01:03
  • Edited

  Hi James,

  Our development team is still looking into this issue. Looks like it is taking more time than we aniticipated.

  I would like to look for a possible work around in the meantime. Can you please invite me as a Team Member into this project? My email address: kc.george@brizy.io. Please assign me the "Manager" role.

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  James Darrar

  • May 07, 2022 17:48

  Can you confirm you got the invite,

  This is the website url: https://apricot10406439.brizy.site/

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  KC George

  • May 08, 2022 05:14

  Hi James,

  Yes; I have received your invitation. Looks like you are signed in to this project. Two of us cannot work on it at the same time. When you log out, please let me know, I can take a look 

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  James Darrar

  • May 08, 2022 17:14

  I am not logged in, nor anyone in my team is working now

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  KC George

  • May 09, 2022 14:50

  Hi James,

  Please check if the issue is resolved.

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  James Darrar

  • May 09, 2022 16:40

  It's fixed now, can you tell me the solution how you did that

  Thank you.

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  KC George

  • May 10, 2022 07:09

  Hi James,

  There was a console error that kept coming in your Brizy Cloud editor which was causing this unusual behavior. Our development team was looking into it. Looks like they could fix the error. As I was working on your website yesterday, I noticed that the error disappeared in the editor. That is when I asked you to check. 

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  Natalia Chitoroaga

  • May 13, 2022 14:04

  Hello James,

  Apologizes for this late reply. 

  Here is the issue - https://jumpshare.com/v/BenW3OjC9dwlds1x7oSA; Above your global header you have 2 simple blocks. In this condition, this header will jump in different pages; The reason is the construction of the builder and how globals are working on the page. We have the Header part, center and footer part in the builder. If the Header block is global at the center part of the builder - it will jump in the footer part. In this case, you need to set as globals those 2 Headers block. Please, set the as global and let me know how it will work in the editing process on other pages.

   

  Thank you!

  Natalia 

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  James Darrar

  • May 15, 2022 05:43

  I will try, Thank you for the solution.

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