Problem with Add Elements Button

Martin Sicha

• April 27, 2022 15:17

Wenn Adding Elements Button
Click on Button and would like to change Text BUTTON to another text
Page disappear and the following message displayed: "Something went wrong"

Could not change anything: settings, typografie, links
page always disappear and message displayed: "Something went wrong"

thanks
Martin

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  KC George

  • April 27, 2022 16:26

  Hi Martin,

  We would like to examine your WordPress Dashboard to troubleshoot this issue for you. I have created a private ticket for you. Your ticket number is 17175. Please look for an email from support@brizy.io and reply to the email with your WordPress credentials. 

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  Kielen King

  • April 30, 2022 04:28
  • Edited

  Not sure if I'm supposed to open a new post or not, but I am also having this issue. I cannot edit any new buttons as clicking them to customize is being treated as a button click which loads the error noted by the OP.
  
  Update:

  This issue is also present when attempting to click/edit an Icon Box element

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  KC George

  • April 30, 2022 12:26

  Hi Kielen

  Are you using this plugin? https://wordpress.org/plugins/header-footer-code-manager/ If you are, can you deactivate the plugin temporarily and check if the problem persists? 

   

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  Kielen King

  • April 30, 2022 19:22
  • Edited

  Hi! I am not using that plugin, however, I am using this one:
  https://wordpress.org/plugins/wp-headers-and-footers/
  
  I temporarily deactivated the plugin and was able to successfully edit the button without issue. I have some dependencies in there, so I don't want to remove that plugin completely, but for buttons, I can use the workaround of deactivating, editing the button, and then reactivating. 
  ...curious though, what kind of consistent portion of code is present in both these plugins to potentially cause this issue.

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  KC George

  • May 01, 2022 06:17
  • Edited

  Hi Kielen

  In place of WP headers and footers, can you try this? https://wordpress.org/plugins/insert-headers-and-footers/ and see if you still have the problem?

  It is the plugin which is conflicting with Brizy and not the code that you place in the header/footer

   

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  Kielen King

  • May 10, 2022 07:22

  @KC George
  I did manage to swap those plugins out and it seems to have solved the issue. Thanks for your help!

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