Brizy Pro plugin update caused errors in our website

Steven Orlosky

• April 27, 2022 01:22
• Edited

Good day!

I would just like to ask if there are ways to fix the issues we experienced when we`ve updated the Brizy Pro plugin to the latest version? The errors occurred are:
1. The header dropdown menus are not anymore working (See screenshot-the arrows are even interchanged with the text).

2. The video pop-up is not playing if the video cover photo is present. Removing the video cover plays the video. 

I hope you can help us with this. Thank you so much and God bless!

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  KC George

  • April 26, 2022 09:40

  Hi Steven,

  Can you please give us the username and password for accessing the staging site https://benhurla.staging.tempurl.host/?

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  Steven Orlosky

  • April 29, 2022 03:12

  Hello George,
  
  I would like to ask if this forum is private? If yes, I`ll just reply this credentials to this forum. Thank you.

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  Steven Orlosky

  • April 29, 2022 08:05

  Hi George, Hi sir! Since I cannot reply to Brizy support myself, can I lend my details to you? Here is my login credential: 

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  KC George

  • April 29, 2022 15:00

  Hi Steven,

  This is a public forum. However if a user submits confidential information, we remove it before making the page public 

  I tried the username and password you gave us. I could not login to your site with it though 

  

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  Steven Orlosky

  • April 29, 2022 17:41

  Hi George,
  
  Okay, thanks for that. Kindly use the native login method, it doesn`t work that way in our experience. We often use this method (see screenshot). Also, we sent a password reset to your email support@brizy.io. I hope you can login from that using another user:
  
  username: Brizy Support
  email: support@brizy.io
  Password: (A reset has been sent to your email)
  
  Thank you so much!

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  Steven Orlosky

  • April 29, 2022 19:50
  • Edited

  Also, when we update the Brizy Pro plugin, the video pop-up does not play anymore. Pls see screenshot.
  Thank you for your assistance.
  

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  KC George

  • April 30, 2022 11:11

  Hi Steven,

  We have received your password request link. When our support team returns to work on Monday, someone from our team will keep in touch with you over email.

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