Items are not displayed when editing pages

Christian Findt

• April 21, 2022 17:01
• Edited

Hi Brizy Team,

for a longer time, I've noticed a problem when using Brizy and WP. When editing pages for the 2nd time, some items won't be displayed. Only once you make changes, you start seeing them, again. Working around this is annoying and I hope you have a solution to this.

Please, see this link to a short video outlining the problem:

https://youtu.be/e1X6NPSOkwM

I've tested it with Firefox and Chrome, and with both browsers, the results are the same.

Thanks, and hope to hear from you, soon,

Best regards,

Christian

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• 

  KC George

  • April 22, 2022 08:03

  Hi Christian

  Can you try this see if it helps. Please change your theme from Twenty Twenty One to Blocksy and see if you see any difference. You could also consider another theme from here https://www.brizy.io/theme-partners    

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  Christian Findt

  • April 24, 2022 21:43

  Hi George,

  thanks for your response. I've tried switching the theme but it didn't change anything. Sorry.

  Any other idea?

  Have a great start into the new week.

  Chris

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  KC George

  • April 25, 2022 03:33

  Hi Chris,

  There could be something in your WordPress environment which is interfering with the working on Brizy. Only by looking at your WordPress Dashboard we can try to identity the interfering software. 

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

    

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  Christian Findt

  • April 28, 2022 18:37

  Hi KC,

  any progress on this, yet? I've seen you changed your password, so I assume you went in and had a look.

  Please, note that I have to start working on some issues, soon, again. If this might interfere with you, just let me know.

  Thanks Christian

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  KC George

  • April 29, 2022 11:52

  Hi Chris,

  I am sorry for not getting back earlier.

  I looked at your Dashboard now. I deactivated your plugins one by one and to check for any plugin conflict with Brizy. Once I finished this process, all images started displaying well in the editor. I could not identify the cause. For now, the issue appears resolved.

  If this issue comes back in the future, will take a look again.

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  Christian Findt

  • April 30, 2022 06:51

  Hi KC, thanks for your response. Unfortunately, I'm a bit confused... nothing has changed on my end and I still cannot see all items when editing a page. Would you, please, confirm step-by-step how you resolved it on your end?

  Thanks.

  Kind Regards,

  Christian 

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  KC George

  • April 30, 2022 07:43

  Hi Christian,

  The logo and other missing images are visible to me when I login to your WordPress Dashboard. Please take a look at this video. https://jmp.sh/veqyUCG

  Since I can't see the problem you are facing I am not sure how to help you.

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  Christian Findt

  • May 03, 2022 07:24

  Parkland County, Monday, 5/2/2022 Hi KC, thanks for following up and explaining how you see the issues on your end... or to be exact, the non-issues... LOL I totally understand that you cannot help with a problem you don't have... Unfortunately, the problem still persists on my end but it might be due to my personal setup... Best way to double check is to use a different computer and see if everything is working fine there. If this is the case... I will clear my browsers of everything and hope it might resolve the issue. I'll keep you updated so you have a reference if someone else stumbles across this problem. Thanks for your help. Have a great day.

  Kind Regards,

  Christian 

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