contact form not working when selecting wordpress

Answered

Gary Chan

• April 21, 2022 03:23

I just finished setting up my contact form with the wordpress option but when I try to send out a test email, I never receive it in my inbox.

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  K C George

  • April 21, 2022 06:58
  • Edited

  Hi Gary

  When you fill up and submit the form, did you receive the message " Your email was sent successfully"?  If you saw this message, at the WordPress Dashboard you can find your leads under Brizy - Leads  

   

  Even after seeing this success message, if you have not received an email, try these

  1. Check your email SPAM folder
  2. Check if there is a spelling mistake in the email address you have specified in the "Email To" filed.
  3. Try adding an alternate email address with a comma in between and check if you receive the email notification in your second email. 

  

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  Gary Chan

  • April 22, 2022 02:03

  Hi, I just tested it by adding in a comma and a second email address. I was able to receive the email on my second email address (gmail account) but did not receive an email using my domain (eg. info@mydomain.com). What can I do to resolve this issue?

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  K C George

  • April 22, 2022 08:20
  • Edited

  Hi Gary,

  Emails sent out from WordPress can get rejected by some mail servers as it is not a proper SMTP server; especially if the mail server has strict SPAM control rules.

  To overcome this issue, consider sending  out your Form Data using your domain's SMTP server. You need to use the SMTP option within the Brizy Form. https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP

   

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  Gary Chan

  • April 22, 2022 19:35

  Hi, I am unable to deselect wordpress as an option after I have selected smtp. How do I uncheck wordpress as an option now if I am switching to smtp?

   

  

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  Gary Chan

  • April 22, 2022 19:51

  Hi, how do I polish the look of the emails? They look very unpolished right now and cramped into a small space. I want to have more separation and spacing between each section of the email and also to be able to bold sections of the email such as "subject", "name", or "email".

  

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  Gary Chan

  • April 22, 2022 20:15

  Hi, I just discovered when trying to reply back to the email from the contact form that it instead replies back to the admin email on my wordpress website instead of the email address that they user used to fill out the contact form. How do I get to reply back to their email address instead?

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  K C George

  • April 23, 2022 13:42
  • Edited

  Hi Gary

  How to deselect WordPress as an option

  In Brizy you do not have an option to deselect a previously selected Email Notification option. As a work around, click on the "Duplicate" icon at the right hand side top corner of the form and make a copy.

  

  When you make a copy, all Email Notification selections made will be reset. Then you can add the SMTP option. 

  How to format your email?

  You can format your Email using the Brizy short codes and using HTML tags. You can find instructions for it towards the end of this article. https://support.brizy.io/hc/en-us/articles/360043383792-Email-Notification

  Keep in mind that the short codes are specific to each form and are based on the form fields. To see the list of short codes for your form, please click on the question mark here

   

  Reply To email address

  At the moment, we do not have an option to specify the "Reply To" email based on the data user fills up in the form. For now, you will have to manually enter the Reply To email address. This feature is included in upcoming Brizy 2.4.0 release which is expected within a month.

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  Gary Chan

  • April 23, 2022 20:19

  Thank you but I ended up using a wordpress contact form plugin to resolve the reply to email address issue as this is major feature that I require right now.

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