Brizy builder can't load (loading screen keep looping) with current version

Gerhard Klein

• April 20, 2022 11:58

Hi,

 

with Brizy Free (2.3.33) and Pro (2.3.26) my builder wont load. With Beta 2.4.0 (Free and Pro) my builder loads, but i have compatibility issues (Sticky Menu only working in the Builder, but not on the Page itself). 

so even after reverting to pro 2.3.26 (and even older like 2.3.13) and deleting the free version and installing again 2.3.33 i cant get my builder to load :( 

 

can you please help me?

page:

https://skateboard.it-klein.com 

 

if you need i send you the credentials in private

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• 

  KC George

  • April 20, 2022 13:25

  Hi Gerhard

  Since you are facing a backend issue, we will need to take a look at your WordPress Dashboard to help you resolve this. If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Gerhard Klein

  • April 20, 2022 13:32

  done

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• 

  KC George

  • April 21, 2022 04:49
  • Edited

  Hi Gerhard

  I have looked at your WordPress Dashboard. Two plugins you are using appear to conflict with Brizy. If you activate these two plugins and edit any Brizy page, the page seems to get corrupted / turns unusable.

  

  I have recreated your home page in a new page home1. Please check this page and if there are any differences with the original homepage, please make the changes then make this your new homepage.

  Please also add a valid Brizy Pro license key.    

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