Layout saving not working
Hi,
I'm trying to save a page layout but it keeps spinning. Nothing is saved
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Hello,
Thank you for contacting us.
Unfortunately, we can't reproduce this issue. Could I ask you what browser did you use? Could you please try using the Chrome browser?
Bets regards, Nelea.
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I'm using cloud and never had a problem before. But since 2 days I have popus not working and now this.
here is the project
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tricksfor.brizy.site
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Hi Jean-Pierre
This issue you are facing could be due to a growing error message you have on your website. Please watch this video https://jmp.sh/zlp8b7y
This is the URL which is causing the error. https://www.youtube.com/s/player/19eb72e4/www-widgetapi.vflset/www-widgetapi.js. It is something to do with a JS code you are embedding widgetapi.js. If you remove the embed code, your problem could be resolved.
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Thanks a lot KC, This is a video with a brizy video element. I don't understand why it does this.
There is no other code in the header nor footer. When i take this video out, the error disappears. Any idea? Do you have a problem with the video widget ?
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I removed the video but still can't save the layout... Very strange. It keeps spinning
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Hi
Do you want me to take a look at your project? Please send me an invitation to become a Team Member. My email: kc.george@brizy.io. Please also assign me 'Manager" role
Once you have sent me an invitation, please let me know here.
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I sent you an invite.
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Hi
There are a few console errors on your Brizy Cloud editor. https://jmp.sh/vQuV22M Those errors could be preventing you from saving your layout.
I need to escalate this issue to the next level. Please give us few days to look into this and get back to you.
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Thanks a lot Kc. I’ll wait for your answer. Could this relate to the pop up’s problem too?
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Any update KC ?
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Hi Jean-Pierre
Our team is on 4 days holiday (Orthodox Easter) till tomorrow They will get back to work on Wednesday. Will have an update once they return to work
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Hi Jean-Pierre
We have fixed this issue at our end; and it would be available to your in your project when we roll out our next Brizy Cloud update.
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Great news !! Any idea when this would be ?
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Hi
We are sorry; we do not have a date for it. Hopefully in the next one week or so.
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Hello Jean!
I want to inform you that we've fixed the saved layout issue in the latest Brizy cloud update.
I already tested this fix on your page - https://tricksfor.brizy.site/ and the layout was saved with any other issues.
Best Regards, Natalia
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Thanks a lot
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