Hyperlinks won't open to correct page /Slow page on preview and vids won't load

Jo Cannon

• April 19, 2022 13:13

Hi there, 

I've been creating an article that uses hyperlinks mainly to YouTube channels. But when I click them, it just keeps reopening the page I am on.

Also, when I preview the page, it won't load properly and the videos don't even show

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  KC George

  • April 19, 2022 13:19

  Hi Jo 

  Can you please share the URL of the page where you are facing this issue so that we can examine your page?

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  Jo Cannon

  • April 19, 2022 16:54
  • Edited

  Hi, its: https://nomadicboating.com/10-youtube-channels-about-living-on-a-boat-uk/

   

  The vids are loading okay now. But they still won't open to the youtube pages. The youtube links just keep reopening the page the videos are on and the hyperlinks are correct

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  KC George

  • April 20, 2022 09:06
  • Edited

  Hi Jo,

  You have placed your 10 videos within a column. I have highlighted this column using a red rectangle in this screenshot. https://jmp.sh/ctvQJBi Enlarge the image to see the red highlight clearly.

  Open the page in Brizy editor and  

  1. Click at the right hand side top corner of the column in which you have placed the 10 videos. 
  2. Click on the "Link" icon
  3. If you find a forward slash ( / ) in the link, remove it. 

  Then please check if the problem is resolved.

  

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  Jo Cannon

  • April 20, 2022 09:52

  Hi there,

   

  I've just checked an none of the forward slashes are there. Just blank boxes. I've even tried to remove the video outside of the coloured box it was in and it still keeps opening up to the same page I'm on. I used separate columns for every video and text box. I don't understand why this is a problem when the link to the exact video is there in the link box

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  KC George

  • April 20, 2022 10:40

  Hi Jo

  If you need my help to troubleshoot this issue, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Jo Cannon

  • April 20, 2022 11:27

  Hi KC,

  I've just added you and sent you an email. Thanks!

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  KC George

  • April 20, 2022 11:51

  Hi Jo

  The column was linking to "Post URL". I removed it. Can you check if all the videos are playing well?

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  Jo Cannon

  • April 20, 2022 13:33

  Hi KC, Yes it's fine now. Thanks very much. Which box was the post URL in? All of them? If I ever do a similar page again does this section always have to be blank?

   

  Regards,

  Jo

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  KC George

  • April 20, 2022 13:39

  Hi Jo

  By adding a hyperlink to your column, you were linking the entire column with all the 10 videos to a specific page. You should not add a link to the column.

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