in mobile and tablet view the component TABS is not showing tab titles

Tatsiana Greenberg

• April 18, 2022 18:15

in mobile and tablet view the component TABS is not showing tab titles unless it is selected. the unselected ones are just blank until you click on them. and there is no option/setting to fix it.

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  Permanently deleted user

  • April 18, 2022 19:59

  Hi,

  Thank you to getting in touch with us.

  Unfortunately, we could not reproduce the issue you have reported. Could you please check if you have the latest Brizy Free 2.3.33 and Brizy Pro 2.3.26 version? Also, could you please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you still have the same issue? Also, please send the URL of your website.

  Best regards, Nelea.

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  Tatsiana Greenberg

  • April 19, 2022 06:30

  https://vision7exteriors.com Here are some screenshots. All plugins are up to date. And if I deactivate other plug-ins the issue is still the same. 

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  KC George

  • April 19, 2022 13:20
  • Edited

  Hi Tatsiana

  Your homepage has few google map related errors on the browser console. https://jmp.sh/J1HSwt8

  Are you using the Brizy embed element to embed google map? Can you use the map element instead and see if the tab issue get resolved by itself?

  

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  Tatsiana Greenberg

  • April 20, 2022 06:23

  This is not a map element issue. It is a TABS element issue. As I showed in previous screenshots, there are no titles on the tabs unless it is selected in mobile version and tablet. 

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  KC George

  • April 20, 2022 07:14

  Hi Tatsiana

  The normal, hover and active colors you have set for the tab element are not taking effect in mobile devices. One possible reason could be the map embed. 

  I agree the issue is not related to the map. Even though it is not related, can you still use the Brizy map element (instead of the embed element) and check if the tab issue gets resolved by itself? 

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  Tatsiana Greenberg

  • April 20, 2022 13:01

  I just did and it did not make any difference. I removed the map element and it is still not showing the text and the colors I set for it in the desktop version are not reflecting

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  KC George

  • April 20, 2022 13:14

  Hi Tatsiana 

  If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Tatsiana Greenberg

  • April 20, 2022 13:21

  can you send me a private message here? I am having trouble adding you as a user.

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  KC George

  • April 20, 2022 13:45

  Hi Tatsiana

  I have created a private ticket for you. Your ticket number: 17041. Please look for an email from support@brizy.io. In your reply email, please provide the WordPress credentials.

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