popups not working anymore

Jean-Pierre Michael

• April 18, 2022 10:42

popups on brizy cloud do not work anymore right now ? The ones based on scroll and exit intent. The one loading on page load still works. Any idea ?

coursdetrompette.fr

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  KC George

  • April 18, 2022 12:14

  Hi Jean-Pierre 

  I just tested the scroll and exit intent popups on these pages. It seems to work fine.

  • Scroll: https://digiwork.brizy.site/
  • Exit Intent: https://banana8956351.brizy.site/en/

   

   

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  Jean-Pierre Michael

  • April 18, 2022 12:15

  Not working anymore on my site.

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  Jean-Pierre Michael

  • April 18, 2022 12:18

  even when trying to recreate one, it's not showing...

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  KC George

  • April 18, 2022 12:42
  • Edited

  Hi Jean-Pierre

  Could it be a conflict with wisernotify script?  

  Now your scroll popup appears working?

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  Jean-Pierre Michael

  • April 18, 2022 12:55

  yes I redone it, it works. But not the exit intent one.

  And it worked fine the last two months with wysernotify

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  Jean-Pierre Michael

  • April 18, 2022 15:40

  I tried to recreate 2 other popups and they load only with page load conditions. Not exit Intent nor inactivity. 

  I'can't understand why since I didn't change anything on my site...

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  KC George

  • April 18, 2022 16:37

  Hi Jean-Pierre

  Do you want me to take a look at your project and try to identify what is causing this issue? If you want me to take a look, please invite me as a Team Member into your Brizy Cloud workspace. My email: kc.george@brizy.io. Please assign me "Manager" role in your workspace.

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  Jean-Pierre Michael

  • April 18, 2022 16:43

  I tried to recreate it for the third time and now it looks like it's working with the new ones. Not the older. Very strange. Any idea why it stopped ? Did you make an update this weekend ?

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  KC George

  • April 18, 2022 16:57

  Hi

  It was on 4th April we had made the last Brizy Cloud update. Not sure why it stopped working.

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  Jean-Pierre Michael

  • April 18, 2022 17:03

  Very Strange. I'll keep watching because all of them stopped today and I had to recreate The 3 of them. My client just told me he didn't see them anymore. Let me know if you get some new intels about this. Thanks Kc !

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  KC George

  • April 19, 2022 05:27

  You seem to have embed code for Google Tag Manager, Google Analytics and Hockeystack. 

  1. Do you have these scripts in the header? Can you try moving it to the footer and see if that makes a difference?
  2. Do you need all the three? Can you remove one/ two and just keep one tracking code?

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