Skip to main content

Comments

10 comments

  • Nelea Stanila

    Hi Cezar,

    Thank you for contacting us.

    We already have an internal issue for your problem and our developers are working on this! As soon as we have an answer we will write to you immediately! Thank you for your patience!

    Best regards, Nelea.

    0
  • Cesar Cruz

    Hello is there any update on this? 

    0
  • KC George

    Hi Cesar

    Can I take a look at your project https://melon8240894.brizy.site? Can you invite me as a Team Member into your workspace? My email: kc.george@brizy.io. Please give me "Manager" rights.

    0
  • KC George

    Hi Cesar

    You were working on the old Brizy Cloud project format. The Custom Domain publishing issue is only with the old project format. I have recreated your project in the new project format. You can now publish your project on a custom domain. 

    0
  • Cesar Cruz

    Ok, how do I prevent this from happening? I didn't know there was an old brizy cloud format 

     

    0
  • KC George

    Projects which were created before Feb 2021 are in the old project format. If you start a new project today, it will automatically open in the latest Brizy Cloud project format.

    0
  • Cesar Cruz

    I just invited you 

    0
  • Cesar Cruz

    It is still doing it, now the old project works but not the new one 

    0
  • KC George

    Hi Cesar

    To publish a project on your custom domain, you need to 

    1. Add an A record to your domain. https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
    2. Add a CNAME record to your domain. https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect- 

    Once you complete these two steps, please check if the "Current Data" in this screen marches with the "Required Data"

    0
  • Den B

    Hi Cesar,

    Denis here from Brizy Support department.

    Problem with custom domain publish option was fixed. Please, check if everything is working correctly now.

    Sorry for the inconvenience and thank you for your patience, we highly appreciate that.

    Best regards,
    Denis.

    0

Please sign in to leave a comment.