Unable To use custom domain

Cesar Cruz

• April 15, 2022 03:03

Hello, I am trying to set up my custom domain for a client but all I get is a blank screen!

see the video below

https://video.agcecommerce.com/conversations/edefdcfa-54fd-5ce9-a591-286d2340d033 

 

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  Permanently deleted user

  • April 15, 2022 07:14

  Hi Cezar,

  Thank you for contacting us.

  We already have an internal issue for your problem and our developers are working on this! As soon as we have an answer we will write to you immediately! Thank you for your patience!

  Best regards, Nelea.

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  Cesar Cruz

  • April 18, 2022 22:57

  Hello is there any update on this? 

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  KC George

  • April 19, 2022 02:19

  Hi Cesar

  Can I take a look at your project https://melon8240894.brizy.site? Can you invite me as a Team Member into your workspace? My email: kc.george@brizy.io. Please give me "Manager" rights.

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  KC George

  • April 19, 2022 02:39
  • Edited

  Hi Cesar

  You were working on the old Brizy Cloud project format. The Custom Domain publishing issue is only with the old project format. I have recreated your project in the new project format. You can now publish your project on a custom domain. 

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  Cesar Cruz

  • April 19, 2022 02:39

  Ok, how do I prevent this from happening? I didn't know there was an old brizy cloud format 

   

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  KC George

  • April 19, 2022 02:43

  Projects which were created before Feb 2021 are in the old project format. If you start a new project today, it will automatically open in the latest Brizy Cloud project format.

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  Cesar Cruz

  • April 19, 2022 06:30

  I just invited you 

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  Cesar Cruz

  • April 19, 2022 06:30

  It is still doing it, now the old project works but not the new one 

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  KC George

  • April 19, 2022 06:43

  Hi Cesar

  To publish a project on your custom domain, you need to 

  1. Add an A record to your domain. https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
  2. Add a CNAME record to your domain. https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect- 

  Once you complete these two steps, please check if the "Current Data" in this screen marches with the "Required Data"

  

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  Denis B

  • April 28, 2022 15:58

  Hi Cesar,

  Denis here from Brizy Support department.

  Problem with custom domain publish option was fixed. Please, check if everything is working correctly now.

  Sorry for the inconvenience and thank you for your patience, we highly appreciate that.

  Best regards,
  Denis.

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