about Mail Form

Patrick Chamayou

• April 09, 2022 08:27

Hello,

When we receive an email from the Brizy contact form, we cannot respond directly to the customer because if we use the "reply" button, we are responding to the site.
But that's only part of the problem, another one is when we want to search in our mails, we can't do it on the sender, unless we use a powerful webmail, which is not necessarily the case for everyone

I've read a few support posts and it seems there is no immediate solution.

I would like to propose a working path for the developers:

If I understand the problem correctly, the return question is such because Brizy saves the emails in the wordpress interface.
This actually makes sense if we consider that these emails are linked to a subscription to a newsletter (cf. leads)
In fact we could imagine having two form elements, one for subscription to a newsletter which will record the emails and another which will transmit the emails.
The interface of this second form is already designed and developed. It is simply a matter of taking over the existing one but assigning it the "send the email directly" function.

We could also imagine a single form element  with a button to save the mail in "leads" or to send the mail directly.

(I hope I have been clear enough and that my French will have been well translated by Goolge", sorry for that)

Bests Regards
Patrick

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  KC George

  • April 10, 2022 04:41

  Hi Patrick

  We have incorporated the feature to autofill the Reply field in Brizy 2.4.0; this version is still in beta. We hope to release this version by end of this month.

  

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  Patrick Chamayou

  • April 10, 2022 10:11

  Cool :)
  Thanks KC for your reply and this good news

  Have un good day
  
  Patrick

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