Broken pages after editing

Axel Meiser

• April 05, 2022 09:18
• Edited

Hello, I've had the problem for 2-3 days when a page was edited or created with the editor, all pages are destroyed:

The following page was created: https://meiser-hotels.de/vital/nachhaltigkeit

After that all pages are down:

Sample:

https://meiser-hotels.de/vital/restaurant/

This page has not been edited for months... What could be the reason?

My version is 2.2.13 ?  I can't update...

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• 

  KC George

  • April 05, 2022 11:33

  Hi Axel 

  Your homepage and many pages under these URLs appear to work well and are developed using Brizy.

  1. https://meiser-hotels.de/vital/
  2. https://meiser-hotels.de/design/
  3. https://meiser-hotels.de/altstadt/
  4. https://meiser-hotels.de/rosenstuben/

  The pages that are created under the slug https://meiser-hotels.de/vital/ do not seem to work well. These pages are not created using Brizy

  1. https://meiser-hotels.de/vital/nachhaltigkeit
  2. https://meiser-hotels.de/vital/restaurant/
  3. https://meiser-hotels.de/vital/zimmer/
  4. https://meiser-hotels.de/vital/arrangements/

  Since all pages under https://meiser-hotels.de/vital are not working properly, it is possible that the above pages were created using a single Brizy Template the template stopped working.

  If you give us access to your WordPress Dashboard, we can try to assess what is going wrong. If you want us to this, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  KC George

  • April 06, 2022 05:24
  • Edited

  Hi Axel

  I took a look at your WordPress Dashboard. Websites for different hotels are setup as separate websites in a WordPress multisite environment. You are using a white-labelled version of Brizy WP by the name WEBKED IT Wordpress Version 0.0.3. This could be a Brizy Waas license and appears quite old. I do not see a PRO version of WEBKED IT Wordpress (Brizy Pro)

  Apart from WEBKED IT Wordpress, you have also deployed Brizy and Brizy Pro in your multisite network. Brizy and Brizy Pro versions which are designed to work with single WordPress instances will not work well in a multisite environment. This could be the reason why these plugins do not show up in different websites in the multisite environment.

  Looks like the hotel website https://meiser-hotels.de/vital/ is not cloned correctly. To correct the problem, the best solution is to delete the hotel Vital website and re-clone from one of your other hotel websites. I hope you have not done much editing on this website (and hence you won't lose much data)

  You will need someone with WordPress and Brizy expertise to maintain your website and continue to develop it for you. There are a few technology issues you need fix with you website. Possibly the website was not being maintained for a while? Do you have a web developer to help you carryout these tasks?

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