TranslatePress is not translating images or slider images

Jennifer Grafiada

• April 04, 2022 22:53

I just did a major site translation because I thought translatepress was compatible with Brizy. However I have not been able to get the images to translate, or the slider images on home page. I have done as much troubleshooting as I can, and it appears this is a Brizy issue. Any help with this is appreciated!!!!!

 

https://siletz.org/plugin/community/

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  Mihail Stremenovskii

  • April 05, 2022 14:11

  Hello Jennifer! 

  Thank you for your message. 

  We will take a closer look at your report. We need some time to investigate and test it.

  Thank you for your patience.

  Kind regards,

  Mihail

   

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  Jennifer Grafiada

  • April 06, 2022 08:50

  Thank you. For some reason the pictures do seem to translate on mobile, just not on desktop. Hope to hear from you soon. 

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  Jennifer Grafiada

  • April 11, 2022 05:37

  Hi, just checking in on this and estimated time frame as I am on deadline with the clients. This is the last step and they were hoping to launch right away.  SPAM"

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  Jennifer Grafiada

  • April 11, 2022 05:37

  Hi, any update on this? I am on a tight deadline. On Thu, Apr 7, 2022 at 10:54 AM Jennifer Grafiada wrote: Hi, just checking in on this and estimated time frame as I am on deadline with the clients. SPAM"

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  Permanently deleted user

  • April 11, 2022 09:31
  • Edited

  Dear Jennifer,

  We are sorry for any inconvenience. We created an internal ticket for our developer team to check this issue. The team is working on it but we need more time for this. I will ask you for some patience and will contact you as soon as will have some news for you.

  Thanks for your patience and for your understanding.

  P.S. Please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.

  Best regards, Nelea.

   

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  Jennifer Grafiada

  • April 15, 2022 06:28

  Hello; I was wondering if you have any sort of estimated time frame on when this issue could be resolved?  SPAM"

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  Permanently deleted user

  • April 15, 2022 07:31

  Hello Jennifer,

  At the moment, our developers are very busy, we have too many issues, and we can’t fix them as quickly as we want.  Please allow us a few more weeks to fix this problem.

  Best regards, Nelea.

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  Ferdinand Van Den Berg

  • April 29, 2023 20:42

  Hi, I have the same problem, images only translate on mobile devices, not on desktop. How is the status of this issue? Thanks!

   

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  Ariel H.

  • May 02, 2023 13:46

  Hi Ferdinand,

  Thank you for contacting us.

  Unfortunately, we are unable to provide you with an estimated timeframe for this feature request.  We apologize for any inconvenience this may cause and appreciate your patience as we work on this feature.

  Best regards,
  Ariel H.

   

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