Sticky menu link not working

Ty Duran

• April 04, 2022 19:08

Here is a short video detailing the issue I am experiencing:

https://share.getcloudapp.com/ApuJ94G9

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  KC George

  • April 05, 2022 07:27
  • Edited

  Hi 

  Normally if you add a hyperlink to a button in a sticky menu, it should work. For example, in this test page, I have linked the button in the sticky menu to google.com. https://homi.kctest.online/test/. The link works.

  Can you please temporarily remove the Covertbox embed code from your page and see if the link would work?           

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  Ty Duran

  • April 05, 2022 15:51

  https://share.getcloudapp.com/12ugPLJd
  
  Hello, yes I did disable the plugin adding the Convertbox code, and am still seeing the same issue. I have attached another video detailing what I am seeing on my side.

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  KC George

  • April 06, 2022 09:00

  Hi

  We need to take a look at your project to see why this is happening. If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Ty Duran

  • April 12, 2022 20:57

  I have sent the invitation :)

   

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  KC George

  • April 13, 2022 05:01
  • Edited

  Hi

  You have setup a global header and on pages other than homepage, the sticky header works fine. Hence your header may be fine. Even though you have deactivated Convertbox plugin, your CDN is still serving cached convertbox Javascript code.

  Please try this and see if it helps. Login to your IONOS account. Click on "Hosting" and then select Content Delivery Network. Look for an option "Purge Cache" and purge all CDN cache and then check if your homepage works fine.

   

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