brizy wordpress plugin update is not working

Completed

Kevin Middleton

• April 04, 2022 13:05

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  KC George

  • April 04, 2022 13:24
  • Edited

  Hi Kevin,

  Can you please give us more details?

  1. When you try to update, do you get an error message? Can you share the error message?
  2. Can you share a screenshot (or a screen recoding) for us to better understand the issue you are facing? 

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  Kevin Middleton

  • April 04, 2022 13:56

  http://cannabizlabs.com/

   

   

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  KC George

  • April 04, 2022 14:04
  • Edited

  Hi Kevin

  I checked your WordPress Dashboard. You seem to be already on the latest Brizy and Brizy Pro versions. When you say "update not working" what exactly do you mean? 

   

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  Kevin Middleton

  • April 04, 2022 14:14

  Yes, I updated the app last month but the site will not restore...Bluehost says that the issue is on your end...I can provide login credentials for you to check but my site has been down for a month now and I am losing clients

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  Kevin Middleton

  • April 04, 2022 14:16

  Update meaning that I went onto the Bluehost site and after updating the plugin the site did not look like a normal site with missing pages and images that were not viewable

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  KC George

  • April 04, 2022 16:38
  • Edited

  Hi Kevin

  You are already in communication with us on the support ticket 16776. We will keep you informed about the progress on this ticket

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  Kevin Middleton

  • April 04, 2022 16:04

  Thank you, any and all help is greatly appreciated

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