Server sync showing wrong graphics

Barry Williams

• April 04, 2022 00:16
• Edited

Hi there, I have quite a serious problem after performing a small update to my cloud site. The synced version of my site does not reflect the actual site as it has missing/replaced graphics on some parts of my site. I tried downloading a HTML version of my site just to see if that would help but I found that also has the missing/replaced graphics!

I've tried re-linking some of the missing .sgv logos with no effect. If I replace the graphic or logo with a .png then it will show up. If I have to go through all of my site replacing .svg files it will take quite some time.

Also, my menu would not work in mobile view on the synced site... works fine on the .brizy.site version of my website as do all the .svgs etc... very odd. I have pro-life and pro studio accounts.

Hope there is a simple fix as my site is now down until I can sort this out.

Many thanks,

Barry

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  Permanently deleted user

  • April 04, 2022 09:45

  Hello,

  Thank you for contacting us.

  In your Brizy folder, in the server root, please, clear the cache folder and all content and files from the var folder - https://jmp.sh/HltmFKf

  Regarding the menu issue, we've fixed the menu issue in the latest update. The menu elements should be displaying correctly in preview once you update your project. Please update your project (by clicking on the "Update" button) and check if everything works fine in the front end.

  Best regards, Nelea.

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  Barry Williams

  • April 04, 2022 13:50

  Hello Nelea, thanks for getting back.

  I have already tried clearing both the cache and var folders, but I don't believe this is a sync problem. My reasoning behind this is if I download the Server sync or HTML version of my site from the publish options, some .svg and some .png files are replaced with other files when viewed in any browser. When I view my cloud site (.brizy.site) everything looks and behaves as it should. Also, if I save my site layout I can see some graphics are missing in the shown thumbnail.

  I will continue to play about with a copy of my site but if you could please ask the DEVs to take a look I would be very grateful.

  Kind Regards,
  Barry.

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  Permanently deleted user

  • April 04, 2022 14:07

  Hi,

  Could you please send us the URL of your project where you found this inconvenience?

  Best regards, Nelea.

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  Barry Williams

  • April 04, 2022 15:34

  Hi, yes but please will you hide the url from the forum once you have it.

  This is a copy of my site which exhibits exactly the same issues.

  Try making a HTML file and you will see the differences.
  Thank you for your help.

  Barry.

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  Permanently deleted user

  • April 05, 2022 10:19

  Hello,

  We have fixed this issue.  Soon a new update will be released and this issue will be fixed

  Best regards, Nelea..

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  Barry Williams

  • April 05, 2022 13:15

  Hi Nelea, 
  I just checked and can see my synced sites are still corrupted. Sorry if I have misunderstood, but do you mean the issue has been fixed but will not take effect until the new update is released?

  Kind Regards,
  Barry.

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  Permanently deleted user

  • April 05, 2022 13:39

  Hi,

  The update was not released, it will be later today or tomorrow. The issue is fixed in our system, but you need to wait for the new update. Sorry for the misunderstanding.

  Best regards, Nelea.

   

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  Barry Williams

  • April 05, 2022 15:22

  Ahhh that's fine, it's not too bad if it's released by tomorrow, I will then be able to get my site back up.
  Thanks for your help.

  Kind Regards,
  Barry.

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  Barry Williams

  • April 06, 2022 19:29

  Hello Nelea,

  Everything is working and syncing again, thank you for your help, and please send my thanks up the line to the DEVs also.

  Kind Regards,
  Barry.

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