Pages not loading - "Not Found" error

Erika Ruiz

• March 31, 2022 19:15

Hi!

I made some changes in Brizy Cloud to my website: swissoasis.com/esp

I then downloaded the HTML files for the site, and I uploaded all of them to my server, as well as the new "assets" folder.

When I open the website in Chrome and Safari, the homepage loads, but if you click on any of the menu options, you get the following "Not Found" error:

Could you guys please help me?? 

Thank you so much!!

 

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  Erika Ruiz

  • April 01, 2022 00:46

  The same is happening now to the English version of the website: https://swissoasis.com

  Only the homepage is loading. None of the menu links are working.

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  Permanently deleted user

  • April 01, 2022 08:17

  Hello Erika,

  Thank you for contacting us.

  I have created an internal issue and one of the developers is already looking at your project. I will come back with an additional notification message as soon as possible.

  Best regards, Nelea.

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  Erika Ruiz

  • April 01, 2022 12:56

  Hi Nelea, thank you. I appreciate your help. My client is angry. Let me know.

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  Erika Ruiz

  • April 02, 2022 01:06

  Hi! It's been 24 hours since I reported my website. I'm sorry for being such a pain in the neck, but my client has a website that's practically dead. I appreciate your attention to this matter.

  Best regards, 

  Erika

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  KC George

  • April 02, 2022 13:39
  • Edited

  Hi Erika

  Fixing the issues with the HTML Download might take a while. In the mean time, you may want to consider one of these options

  1. Publish your website on Brizy Cloud using your custom domain https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
  2. Publish it on Netlify.com and point your domain to Netlify. https://www.brizy.io/introducing-3rd-party-free-hosting-netlify-render-fast-io-vercel 

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  Erika Ruiz

  • April 02, 2022 14:05

  Hi Kc, thanks for your reply.

  I'll try publishing my website on Brizy Cloud. 

  I wanted to add that when the HTML download publishing didn't work, I then did the Server Sync option, but it had the same problem, it still wasn't showing my pages. I know I did the server sync correctly because I tested doing it with other of my sites. Maybe the problem isn't just related to the HTML download?

  Thanks!

   

   

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  Erika Ruiz

  • April 02, 2022 14:50

  Hi, 

  I've published my website www.swissoasis.com on Brizy Cloud. But I can't figure out how to publish the Spanish version of this website: www.swissoasis.com/esp/  (https://raspberry6848606.brizy.site/) 

  Is there a tutorial that explains how to do this?

  Thank you so much for help, I really appreciate it.

  Have a nice day!

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  KC George

  • April 02, 2022 15:58
  • Edited

  Hi Erika

  I would suggest that you add a custom subdomain to your project https://raspberry6848606.brizy.site/. Please consider subdomain like esp.swissoasis.com or spanish.swissoasis.com

  Please read these two articles for the procedure to add custom sub domains to a Brizy Cloud project

  1. A Record: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
  2. CNAME Record: https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-

  Once you setup your custom subdomains, please also update your hyperlink here

   

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  Erika Ruiz

  • April 02, 2022 16:44

  Thanks you SO MUCH Kc!! My site is fully functional now!!

   

   

   

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