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Post templates not working properly

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8 comments

  • Nelea Stanila

    Hi Tom,

    Thank you for contacting us.

    Could you, please, check if you are using the latest versions of Brizy Free 2.3.33 and Brizy Pro 2.3.26?  Also, please disable all plugins, except Brizy, and check again this issue. If still will not work switch to a default WordPress theme such as Twenty Nineteen.  Could you please send us the URL of the page you found this inconvenience?

    Best regards, Nelea.

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  • Tom Sullivan

    Hi Nelea,

    They are the most current versions. Disabled all plugins still happens. Switched to 2022 still happens. Can't give a URL because it's when I preview the Brizy template that I'm trying to create for single posts. I would have to send you a login.  Then when I choose the Brizy template nothing happens it just uses 2022. 

    Thanks, 

    Tom

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  • Filipe Carvalho

    same happening to me. can't see the "worpdress" section on the elements menu.

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  • KC George

    Hi Tom

    We will need to take a look at your WordPress Dashboard to troubleshoot this issue for you. Please add me as a user to your WordPress backend. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

    Once you have sent me an invitation, please let me know here.

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  • Tom Sullivan

    Ok it's been sent. 

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  • KC George

    Hi Tom

    I have not received your invitation in my email address (even in SPAM folder).

    I have opened a private tickets for you. Your ticket number is #16759. You will receive email from support@brizy.io. Please resend your WordPress credentials in your reply.

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  • Tom Sullivan

    Responded.

    Thanks,

    Tom 

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  • Natalia Chitoroaga

    Fixed;

    The Template condition was not added - https://jmp.sh/q0P6OTg 

     

    Regards, Natalia 

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