Post templates not working properly

Completed

Tom Sullivan

• March 31, 2022 19:13

This is what I am getting not matter what I do. As you can see no title body or anything just things like  {{brizy_dc_post_content}} and it's also putting the global blocks inside the content area. Any ideas?

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  Permanently deleted user

  • April 01, 2022 06:40

  Hi Tom,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.33 and Brizy Pro 2.3.26?  Also, please disable all plugins, except Brizy, and check again this issue. If still will not work switch to a default WordPress theme such as Twenty Nineteen.  Could you please send us the URL of the page you found this inconvenience?

  Best regards, Nelea.

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  Tom Sullivan

  • April 01, 2022 16:13

  Hi Nelea,

  They are the most current versions. Disabled all plugins still happens. Switched to 2022 still happens. Can't give a URL because it's when I preview the Brizy template that I'm trying to create for single posts. I would have to send you a login.  Then when I choose the Brizy template nothing happens it just uses 2022. 

  Thanks, 

  Tom

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  Filipe Carvalho

  • April 02, 2022 04:21

  same happening to me. can't see the "worpdress" section on the elements menu.

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  K C George

  • April 02, 2022 13:44

  Hi Tom

  We will need to take a look at your WordPress Dashboard to troubleshoot this issue for you. Please add me as a user to your WordPress backend. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here.

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  Tom Sullivan

  • April 02, 2022 17:51

  Ok it's been sent. 

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  K C George

  • April 03, 2022 13:26
  • Edited

  Hi Tom

  I have not received your invitation in my email address (even in SPAM folder).

  I have opened a private tickets for you. Your ticket number is #16759. You will receive email from support@brizy.io. Please resend your WordPress credentials in your reply.

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  Tom Sullivan

  • April 04, 2022 07:47

  Responded.

  Thanks,

  Tom 

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  Natalia Chitoroaga

  • April 05, 2022 07:42

  Fixed;

  The Template condition was not added - https://jmp.sh/q0P6OTg 

   

  Regards, Natalia 

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