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I would like to change the subscription to new email.

Napoleon Pham

Hi,

I changed the account email.

But the subscription still go with old email, because you charged through Paddle.

Please help me change the subscription to new Paddle account.

I had AppSumo lifetime cloud and Brizy PRO Studio plan on the same account.

I want to move AppSumo lifetime to another email to buy your Agency plan.

And keep Brizy PRO Studio plan on old email to keep my Studion plan.

Please help me.

Thanks.

 

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7 comments

Date Votes
  • Permanently deleted user

    Hello,

    Thank you for contacting us.

    You can buy the Agency Plan from the account where you have the discount for this plan, see here. After you will purchase we will change this plan in another account, you will receive an email from us and you will have to give us a second account to move the Agency. Cloud Agency plan can't stack up on any other plans, it needs to be on a separate account. There are technical considerations for the white label options that need to be applied on the Agency account only. See please this article. 

    Also, we can move products, but can’t move projects in Cloud for you. If you need to move the project from one account to another one you will need to save the pages as Layout and then import them into another account.

    Best regards, Nelea.

     

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  • Napoleon Pham

    Hi,

    Thank you for replying to me.

    I mean that I want to upgrade Agency plan but I also want to keep my Studion plan.

    I want the old account with this email: th@gmail.com with the Brizy PRO Studio plan.

    And a new account nap@gmail.com with AppSumo Deal (3 hosted domains) and
    upgrade the new Agency Plan.

    And Does the Agency account have a CRM dashboard + Affiliate features same as your system?

    Thanks

     

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  • KC George
    • Edited

    Hi Napolean

    You have AppSumo lifetime and Brizy PRO Studio plans on the same account (associated with  thiencm85@gmail.com)  

    You don't need to move the Lifetime plan to another account before buying the Agency Plan. Like Nelea suggested please go ahead and buy the subscription from your current account to get the 40% discount. Once you buy the Agency Plan, you will receive an email from us and you will have an opportunity to setup your Agency Plan on a separate account later. As part of the onboarding process for the Agency Plan, you can submit your second email napoleonhill85@gmail.com and the Agency Plan will be setup on this account.   

    This article may be useful: https://www.brizy.io/introducing-brizy-cloud-white-label 

    Your whitelabelled website builder platform will have a similar interface like Brizy Cloud with a different name. You can see a demo here https://admin.mysitebuilder.online/dashboard. Affiliate program is not part of the Agency Plan.

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  • Napoleon Pham

    Hi Kc George,

    Thank you for replying to me.

    1. Yesterday I changed the account email from my partner's email to this new email: thiencm85@gmail.com

    But the subscription Brizy PRO Studio plan still goes with the old email, because you charged through Paddle.

    Please help me change the subscription to the new Paddle account:thiencm85@gmail.com

    2. It's great if the Affiliate is a feature on the Agency account. We can build affiliates for our whitelabel.

    Thanks.

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  • Natalia Chitoroaga
    • Edited

    Hi Napoleon,

    Natalia here, Brizy technical team. 

    Under this email account thiencm85@gmail.com there is 3 PRO packages - https://jmp.sh/Mn0vC1b

    Please, clarify what is the email address that should be changed for this account. 

     

    "I want the old account with this email: th@gmail.com with the Brizy PRO Studio plan " - ok, you can have the studio package under this email account.

    "And a new account nap@gmail.com with AppSumo Deal (3 hosted domains) and
    upgrade the new Agency Plan" - No, you can not have Agency + AppSumo in a single account. Agency account will be white labeled and it should not contain any other PRO package (AppSumo, in your case).

     

    Regards, Natalia 

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  • Napoleon Pham

    Hi Natalia,

    I mean that I changed the email from dan@d.dk to thi@gmail.com on this account.

    The email changed, but the username didn't change and

    I don't know how to change the new Paddle account to the subscription to Brizy PRO Studio plan(Jul 31, 2023)?

    it subscripted with Paddle(dan@d.dk), I would like to subscribe with the new Paddle account(thi@gmail.com) because I still want to keep my Studio plan.

    I also want to buy an upgrade Agency plan on a different email.

    Do you understand me?

    Thanks.

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  • Natalia Chitoroaga

    Hi!

    I created a private ticket for this post because I had to send your private details regarding your accounts.

     

    Regards, Natalia

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