Brizy Pro: Empty License Key Submitted

Completed

Paul R

• March 30, 2022 22:14

I see others had this problem a couple months ago but now I'm having it. Just trying to add a Pro license like I've done many times before and I get this message.

I have the latest version of Brizy and Brizy Pro (just reinstalled too). I just transferred this website to another server—could that be part of the issue?

Thanks!

 

0

• 

  KC George

  • April 20, 2022 00:30
  • Edited

  Hi Paul

  I would like to take a look at your WordPress Dashboard. Can you give me access? 

  Please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please let me know here. 

  0
• 

  Paul R

  • March 31, 2022 16:22

  Done. Thanks!

  0
• 

  Paul R

  • April 01, 2022 06:08

  Any update on this? Were you able to get into the backend of the website?

  0
• 

  Natalia Chitoroaga

  • April 01, 2022 10:13

  Hello Paul,

  Natalia here, Brizy technical team!

  Thank you for reporting this issue. One of our developers is looking into your dashboard.

  Will keep you updated about the results.

   

  Regards, Natalia

  0
• 

  Paul R

  • April 04, 2022 18:04

  Thanks Natalia. Any update on this? All web pages except for the home page don't work. Could this be due to this issue of not being able to activate Brizy Pro? I really need to get this working asap.

  Thank you! :)

  0
• 

  Natalia Chitoroaga

  • April 05, 2022 09:48

  Hi Paul,

  Yes, I just received a notification that this issue was fixed already. We managed to add the fix in your dashboard, and a general fix is added in our next Wordpress editor version.

   

  If you have any other questions, please, let me know.

   

  Thank you!

  Natalia 

  0
• 

  Paul R

  • April 19, 2022 17:43

  Yes, this is working now. Thank you!

  0
• 

  Francis Ng

  • July 16, 2022 00:10

  Hi George. I am having the same issue. May I trouble you to help to resolve it?  Should I also add you as an administrator to the site?  Hope to hear from you soon.

  0
• 

  KC George

  • July 16, 2022 03:12
  • Edited

  Hi Francis,

  I have replied to your comment in another post. Please follow instructions in that post. 

  https://support.brizy.io/hc/en-us/community/posts/7674748539153

  0

Please sign in to leave a comment.