Stuck at loading Editor

Pah'mboni Nkwenkam

• March 29, 2022 11:16

Hello guys,

Can I have a workaround for this? So many clients are complaining. I gather it could be related to mixed content (secure and non-secure content) from other posts.

Considering this is a WL account, what advice or workaround can I implement. I really need to start responding to clients complaining about accessing the editor.

Thanks

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  Permanently deleted user

  • March 29, 2022 13:36

  Hello,

  Thank you for contacting us.

  I have created an internal issue and one of the developers is already looking at your project. I will come back with a message when I have news about it.

  Best regards, Nelea.

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  Pah'mboni Nkwenkam

  • March 31, 2022 09:55

  Hello,

  I am very stressed about this issue. My client is very upset. This is the issue:

  All the forms on this website: https://ginkgoevents.co.uk/ have stopped working and I am unable to login to check the issue as I get stuck and cannot access the Editor. I am currently on the phone with the client and it is horrible that I have no way to access it. Project link: http://projects.digitaall.com/projects/8373877/editor/page/622451

  I have tried incognito mode on Safari and Chrome, changing PCs and network connections. No joy.

  Is there any workaround, like assigning a new user to this project so I can sort out the form issue?

  Regards

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  Permanently deleted user

  • March 31, 2022 11:15

  Hello,

  We are very sorry for this inconvenience.  The team is working on it and we will try to fix it in the near future.

   As soon as we have an answer we will write to you immediately! Thank you for your patience!

  Best regards, Nelea.

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