Wordpress media library not loading while in brizy editor

Francesco Galvani

• March 21, 2022 13:11

Hi.

I'm currently having issues with the media library while editing pages in the Brizy Builder.

If i try to change the featured image of a blog post or if i try to upload an image from the back end in the media library everything works fine, but if i try to upload an image in the Brizy Builder the media library doesn't appear but it only shows the "X" button on the top right corner. (Here's a link to a recording to explain the issue in a more practical way: https://streamable.com/8u6tz3 )

Is there a way to fix this? Thank you so much.

P.S. I'm currently using Brizy 2.3.33 and Brizy Pro 2.3.26

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  KC George

  • March 21, 2022 14:21

  HI Francesco

  Are you using a compatible theme along with Brizy? Can you try changing your theme to Blocksy or another theme from this list? https://www.brizy.io/theme-partners 

  If this does not help, we will take a look at your WordPress backend to troubleshoot the problem. 

   

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  Francesco Galvani

  • March 21, 2022 14:37

  Hi.
  
  We're currently using Astra 3.7.9. as the list suggests, so i'm not really sure if the theme is the real problem.

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  KC George

  • March 22, 2022 06:52
  • Edited

  HI Francesco

  I will need to take a look at your WordPress backend to help you troubleshoot this issue. Can you add me as a user to your WordPress Dashboard? My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Please let me know here once you have sent me an invitation

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  Francesco Galvani

  • March 22, 2022 17:27

  Hi Kc.
  
  I gave you access at the WP backend. Wish you and the Brizy's team will find a way to troubleshoot this issue.
  
  Thank you so much for the help.

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  KC George

  • March 23, 2022 07:30
  • Edited

  Hi Francesco

  I  have not received an invitation from you in my email. May be you did not enable the option "Send the new user an email about their account" when you added me as a user. Please send me the username, password and your website URL to kc.george@brizy.io

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  Francesco Galvani

  • March 23, 2022 10:45

  Hi KC.
  
  If you can, try to check again. I send you the credentials and enabled the option  "Send the new user an email about their account".
  
  Thanks again for the help.

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  KC George

  • March 23, 2022 11:46
  • Edited

  Hi Francesco

  I still have not received any email from you. I also checked my SPAM folder. Can you please check if your email has returned to you? (emails which could not be delivered are normally returned to the sender)

  I have created a private ticket for you. Your ticket number is 16561. You will receive an notification from support@brizy.io. Please reply to that email and include your WordPress Dashboard credentials in that email. 

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