Unable to remove Youtube embed scripts NON-Compliance!
After noticing 2 Youtube scripts/cookies running probably after embedding a youtube video through brizy cloud-video embed I deleted the video to use a different method to avoid the auto-loading of non-compliant scripts.
However after deleting the embed element the youtube scripts are not deleted from the site/page and are still running even after the youtube video removal.
I request immediate assistance and fix as not only makes this the page non-compliant but also loads unnecessary scripts which affect the overall page load.
I am trying to get a hold of support on every channel since weeks and many times for month and no response whatsoever about my still unresolved previous issues and neither about my current inquiry.
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Hello Adam,
Thank you for contacting us.
If you have correctly deleted the script from the site then the script should not appear again. Please check if you deleted the script from the source code correctly.
If you are referring to cookies then please see this article, it will help you to delete cookies correctly.
Best regards, Nelea.
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Thank you for the response but again your response has nothing to do with my questions and you only delay the fixes. Please see the issues that I mentioned and which were supposed to be fixed already (as promised). Regarding the cookie issue, as said I NEVER installed any script it was automatically installed from your side, either willingly either unwillingly when I embedded a youtube video on my site through the embed video element. As again and again I have to repeat myself because maybe you do not really care to read the actual inquiries I HAVE DELETED THE ELEMENT and do not have any embedded youtube video on my site/page BUT the scripts are still within the code and are run. This has nothing to do with any of the browsers I use or if i deleted or not any cookies. This is exactly why I use external tools, and also incognito mode, which make the checks from different browsers/ips/locations etc to see what is loaded and even simply going in developer mode and looking at the code anyone can clearly see the (cookie)sripts within the code and also my previously mentioned issues. Please stop these delays which take weeks and month and PLEASE fix these already. You only need to delete some lines of code which clearly are not compliant and should not even be there and also make the previously mentioned changes to have everything fixed. Waiting for your quick response but even better for the fixes! -- Securely sent with Tutanota. SPAM"
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Hello Adam,
I checked your old posts and found that you have already opened a ticket with these issues. I checked with our developer, they are still investigating the issue. I'm sorry that the problem has not been fixed yet, but we have a lot of issues that need to be solved and that requires more time. Please do not create new posts with this issue, but keep the discussion in one post.
P.S. please do not reply to non-reply@zendesk.brizy.io email address, your last message was received as spam and we had to recover it.
Best regards, Nelea.
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