Server sync delay

Michael Webb

• March 16, 2022 16:20

Hi there.  I could with some help please. 

I have a site that is already connected via server sync.  I just updated a page and saved.  I got the synching in progress message but there have been no changes to the page, it isn't updating on the live site.

 

Any help to get this updated would be appreciated.

Thanks,

Michael

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  Permanently deleted user

  • March 16, 2022 16:35

  Hi Michael,

  Thank you for contacting us.

  In your Brizy folder, in the server root, please, clear the cache folder and all content and files from the var folder - https://jmp.sh/HltmFKf . If it will not work, we create a ticket with ftp credentials.

  Best regards, Nelea.

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  Michael Webb

  • March 16, 2022 16:49

  Hi Nelea,

  
  Perfect that has done it.

  Thanks for the help.

  Michael

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  Permanently deleted user

  • March 16, 2022 17:03

  We are welcome, have a nice day!

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  Michael Webb

  • March 17, 2022 15:00

  Hi Nelea,

   

  Just a quick follow up from yesterday.  Although the synching took place once the folders were cleared I now have on the home page and the other page I updated the !Synching in progress message on the screen.  It has been like that for almost 24 hours now.  How do I remove this message?

  And when I update the site in future do I have to keep clearing the cache and var folders?  I know the site is going to be updated quite a bit in the next few weeks.

  Thanks,

  Michael

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  Permanently deleted user

  • March 17, 2022 15:36

  Hi Michael,

  You can not delete the,, synching in progress,, from the screen, this is an issue on our part, only our dev can do this. Please send the URL of your project and we will delete this. Yes, in the future if you have some problems with the sync option you need to clear the var folders.

  Best regards, Nelea.

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  Michael Webb

  • March 17, 2022 15:44

  Hi Nelea,

  How are you.  Thanks for the quick reply.  The 2 pages affected are:

  https://tankgirlmediagroup.com/?system_page_access_token=$2y$10$GEXiyxiWSHkuz0CJZhX0VePav/HwTDiIb7Tauv7L.bMPEd7qHA64a

  https://tankgirlmediagroup.com/tgplus?system_page_access_token=$2y$10$MM5aKwTjDdDyxF326.4i1OoGf2wkL6RQUqXcgooiVWeSK9GDXYM46

  As long as I know what to look out for that's okay.

  Thanks again,

  Michael

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  Permanently deleted user

  • March 18, 2022 11:15

  Hi Michael,

  One of the developers is already looking at your project and is working to solve it as soon as possible. I will come back with a message when I have news about it.

  Best regards, Nelea.

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  Michael Webb

  • March 18, 2022 11:28

  Hi Nelea,

  That's brilliant, I appreciate the update.

  Michael

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  Michael Webb

  • March 24, 2022 17:47

  Hi Nelea,

  The homepage to the site is still showing as synching in progress, which has been there for over a week now.  Can you help with removing it please.  

  Thanks,

  Michael

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  Permanently deleted user

  • March 26, 2022 14:33

  Hi Michael,

  I'm sorry for this inconvenience, our team is working to solve this problem. We are doing our best to release the fix this problem as soon as possible.

  Best regards, Nelea.

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