No access for a page edit.

상훈 이

• March 14, 2022 00:55

Hi,

 

I made a page with Brizy but now can't access the page edit.

After click the 'edit with brizy', nothing comes up.

 

When I click edit, follwoing address is shown and not working.

https://adaptglobalofficial.com/?brizy-edit

 

Please, let me know what to do!

Thank you^^

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  Permanently deleted user

  • March 14, 2022 09:31

  Hello,

  Thank you for your message.

  Please try and deactivate/delete Brizy plugins and then try and reinstall them again? When you do that, make sure that you will have the latest versions: Brizy Fre 2.3.33 and Pro 2.3.26. What theme did you use? Could you please temporarily add a Default WP theme? Did you try to create a page with the theme? Can you please send us a video record of the issue you encountered? 

  Best regards, Nelea

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  상훈 이

  • March 15, 2022 11:00

  Hi, 

  I attached the video about the error.

  I am using Kalles Theme.

  I made a 'home'page with Brizy first and then installed Kalles Theme.

  There was no problem to use.

  But after I edit the Woocommerce product page with elementor, I can't edit Brizy page.

   

  I tried to remove Brizy and Pro plugins and reinstalled. But it didn't work.

  Please, give me a tip.

  I guess it is a theme and elementor problem.(elementor was inactive when I reinstall Brizy and Pro.)

  Thank you!

   

  video link :

  https://drive.google.com/file/d/1GCeOt2_aQKdcB773QV3FK0xfLlhwdiQp/view?usp=sharing

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• 

  Permanently deleted user

  • March 15, 2022 11:38

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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