Membership Sites All Broken on Studio and White Label Agency Cloud
Posted: March 13th, 2022 at 1:30 pm CMT
After the unannounced update. All websites with the using the membership module give an error.
I have two accounts. I have the LTD with Cloud Studio on top of it and I have the Agency White Label Plan.
The error is on all membership sites on both accounts.
I emailed Dimi yesterday and there is still no response.
I am unable to work this weekend because of it.
Can this be fixed anytime soon or will we have to wait for some update?
I'm getting wordpress flashbacks.
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Hi,
Thank you for contacting us.
We have checked your account and everything works well. Can you check again and confirm if everything works well at your end ?
Best regards, Nelea.
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Posted: March 14th, 2022 at 4:50 am CMT
I don't believe you actually did. ;-)I think you checked the regular login instead of the new "Brizy Cloud Membership" module. Am I right?
All sites using Brizy Cloud Membership module no longer work.
I just converted this site to a membership site show you.
Here is the video of me turning the membership on and the site crashing. It's been this way all weekend.
https://www.youtube.com/watch?v=0dhpiGAlYQM
I feel like they did this massive update/maintenance and then proceeded to take the weekend off without making sure everything worked. Details matter.
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Hello Johnathon,
My name is Natalia, Brizy technical team.
Actually, I did :) I can not report that something is working without checking in the user's dashboard.
You have over 200 projects in your account and I check randomly pages from each sub-account. Everything worked in the preview mode.
We appreciate each details regarding a specific bug. Therefore, your last comment was helpful for me.
Please, give me a little more time to inspect this issue. I could not reproduce it in my cloud dashboard, therefore I need to check it with one of our devs.
Regards, Natalia
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Posted: March 14th, 2022 at 4:20 am CMT
Okay fair enough Natalia.
"You have over 200 projects in your account and I check randomly pages from each sub-account. Everything worked in the preview mode. "Is that all? lol There are even more in my White Label Agency Account. ;-)
Like I said in the beginning . I am creating at least 100 websites with Brizy Cloud before I create the video series about it.
"I could not reproduce it in my cloud dashboard"
Try adding a user. That might make a difference.
"We appreciate each details regarding a specific bug. Therefore, your last comment was helpful for me."
I must be hyper aware I usually find all the bugs immediately. Most often I can think of a work around myself or fix myself.
This one not so much.0 -
Hi Johnathon,
We've managed to fix this error from our side.
Would you like to check at your end if everything is working fine? :)
Thank you very much for reporting this issue and for your patience while we've worked on it.
Natalia
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Posted: March 14th, 2022 at 1:40 pm CMT
Hi Natalia,
Yes.
The membership module seems to be working again in both clouds.
Thank you for your hard work to fix the issue. :-)
I appreciate it.
Sincerely, Johnathon
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With all my pleasure Johnathon.
Don't hesitate to contact us for any other issues and bugs.
Have a great week!
Regards, Natalia
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