brizy pro

Eli Katzman

• March 08, 2022 15:14

Here is a screen shot of

error.

This is right after I installed it.  I can't create a new page.

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  KC George

  • March 09, 2022 07:26
  • Edited

  Hi Eli

  Can you please confirm these details?

  1. At the WordPress backend under Dashboard - Updates check your WordPress version. Is your WordPress version 5.9 or above? 
  2. At the WordPress dashboard, under Tools - Site Health under the Info tab, check the PHP version under 'Server'. https://jumpshare.com/v/nf8H6xG8mh7Z29yq8V8W   Is your PHP version 7.4 or above?
  3. Are you using a WordPress theme compatible with Brizy? Try changing your theme to one of these https://www.brizy.io/theme-partners (if you are not already using it) 

  After ensuring these details, if you still have the above errors, please let us know.  

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  Eli Katzman

  • March 09, 2022 16:47

  Actually doing this on 2 sites.  One site was in order, the other had the php not up to date, which I already fixed and am still having the issue.  

  Wordpress is up to date.

  Not using any of the themes you sent me, using Philanthropy child, which I use on another site that is using brizy successfully.

  thanks for your help.

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  Eli Katzman

  • March 10, 2022 08:38

  Thanks for reaching out. Yes I am using the most up to date versions of WordPress and PHP. The theme I am using I use on another site that uses Brizy seamlessly. {Philanthropy Child}SPAM"

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  Eli Katzman

  • March 10, 2022 08:38

  Actually I had tried to install Brizy on two different sites/domains. Both got the same error. I had replied after checking the first. The second site, lfyeshivatrack.com, says that php is not up to date. See attachment. The Wordpress is up to date. SPAM"

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  Eli Katzman

  • March 10, 2022 08:38

  Updated PHP and still having the same issue. SPAM"

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  Permanently deleted user

  • March 10, 2022 09:02

  Hi Eli,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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