Global Blocks Issue

Chris Gomez

• March 04, 2022 09:08

Hi guys, 

Just want to start by saying I've been using Brizy Pro for about 6 months for my web desing business and I'm loving it.  

My issue is this: 

I am currently revamping my own website and have deleted all previous global blocks. Now that I've created a new layout, I am attempting to add new global blocks and this is happening: 

Make a block global block on a saved layout (blue global icon appears) > going to the next saved layout and attempting to replace previous block with the new global block > global blocks displaying as empty. 

Any help here would be appreciated, maybe the way I am attempting to do this is wrong?

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  Permanently deleted user

  • March 04, 2022 09:55

  Hello Chris,

  Thank you for contacting us.

  I try to reproduce your problem but all works fine in our dashboard. Could you, please, check if you are using the latest versions of Brizy Free 2.3.32 and Brizy Pro 2.3.25? Try to fully reinstall plugins (deactivate, remove, install again),then clear the browser cache and check this issue again. 

  Best regards, Nelea.

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  Chris Gomez

  • March 04, 2022 10:03

  Thanks for the quick response. I have checked versions (all up to date) and fully reinstalled but the issue persists. It seems that when I assign a global block, it is not being added to global blocks list. 

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  KC George

  • March 04, 2022 10:21
  • Edited

  Hi Chris

  When you delete a global block, it will get deleted only from the page you are editing it and not from all the pages where it was added. To delete a global block from all pages, remove all the Display Conditions of the global block. Have you followed this procedure to delete your past global blocks?

  After following this, if you still have the same problem and you need our help, we will need access to your WordPress dashboard to troubleshoot this issue for you.

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  Chris Gomez

  • March 07, 2022 08:19

  Hey Kc, thanks very much for the information - I have tried this but it does not work for me. COuld I please open a private ticket so that I can give you login details? Thanks again!

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  Permanently deleted user

  • March 07, 2022 08:30

  Hi Chris,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Mohit Rishi Gulati

  • March 07, 2022 09:26

  It's working now  SPAM"

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  Permanently deleted user

  • March 07, 2022 10:44

  Hi Mohit Rishi Gulati,

  Can you please tell us exactly what is working? Do the global block work in your dashboard?

  Best regards, Nelea.

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