images not loading on brizy page

Tony Slavin

• March 03, 2022 23:32

Hi

https://fiestaweek.com/  is the URL where images are not getting loaded. But when you edit the pages in brizy it shows the image. The error message is about 403 but there is nothing in logs for the account about this 403 error message.  

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  KC George

  • March 04, 2022 06:17
  • Edited

  Hi Tony

  For some reason, images you have uploaded to WordPress media library are inaccessible. For example you have uploaded your logo to https://fiestaweek.com/wp-content/uploads/brizy/imgs/logo-268x64x0x0x268x64x1627137034.png. You cannot see your logo at this path. Here is another image file you have uploaded which is inaccessible. https://fiestaweek.com/wp-content/uploads/brizy/imgs/newbanner-761x304x0x0x761x304x1628245000.jpg

  You get a 403 Forbidden error when a web server forbids you from accessing the file you’re trying to open in your browser. If you need help with investigating why your images are getting 403 forbidden error, please give us access to your WordPress dashboard. We will advice you on how you can work with your hosting company to fix this error.

  To give me access to your WordPress, you can add me as a user. My email: kc.george@gmail.com. Please enable the option: "Send the new user an email about their account" as in this screenshot. https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please also let me know here.

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  Tony Slavin

  • March 04, 2022 22:17

  Hi George,

  Please check this screen shot https://www.screencast.com/t/wgG6JANUQ

  this is for the URL 

  https://fiestaweek.com/wp-content/uploads/brizy/imgs/newbanner-761x304x0x0x761x304x1628245000.jpg

  and you can see the image is opening. 

  Infact if you edit the page with brizy it will show you all of them in backend but they are not opening on front end. 

  So my observation is the images are there. If you refresh the image URL you can able to see the image in browser.. 

  I have created your login with User name as your email 

  https://www.screencast.com/t/Txx3fPHAW7tl

  Thanks

   

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  Tony Slavin

  • March 04, 2022 22:22

  Hi,

  Just in case if you not received it in your login details email the Login URL is 

  https://fiestaweek.com/user-login/

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  KC George

  • March 05, 2022 01:55
  • Edited

  Hi Tony

  I have received your invitation to access your WordPress dashboard. I could login for a short while then the site turned inaccessible. I wonder if access from a remote location is also being blocked/restricted.

  Take a look at this performance report from GT Metrix. https://gtmetrix.com/reports/fiestaweek.com/IKt5A0o7/. Go into the "Waterfall" tab of the report and you will see that there are several 403 forbidden errors on your website. https://jmp.sh/h4dGd4s. This means that the Linode server forbids access to those files.

  Can you please check if you have enabled this firewall on your account? https://www.linode.com/products/cloud-firewall/. If you have, please disable it and check if you notice any change. If you are not sure, please check with your hosting company and request them to disable it temporarily for testing.  

   

   

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