Uploading font not working

IGNACIO VALLE

• March 02, 2022 15:34

Hi, I've just started with brizy. I'm trying to upload a .TTF font and got the message: Something went wrong. Any recommendations? Thanks! Igna

0

• 

  Permanently deleted user

  • March 02, 2022 15:58

  Hello,

  Thank you for contacting us.

  I try to reproduce your problem but all works fine in our dashboard.  Perhaps your Wordpress blocks the uploading of TTF files. If you change your settings in the wp-config file that it allows all kinds of filetypes, you can upload fonts in Brizy. Also, could you clean the cache and try again?  Could you try using the Chrome browser?  

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.31 and Brizy Pro 2.3.25?

  Best regards, Nelea.

   

  0
• 

  IGNACIO VALLE

  • March 05, 2022 15:07

  Hi, I still having issues uploading TTF fonts, any recommendation? Thanks! 

  0
• 

  KC George

  • March 07, 2022 03:21
  • Edited

  Hi Ignacio 

  We will need to examine your WordPress Dashboard to help you troubleshoot the TTF font upload issue. If you need troubleshooting help, please add me as a new user in your WordPress Dashboard. My email: kc.george@gmail.com. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

  Once you have sent me an invitation, please also let me know here

  0
• 

  IGNACIO VALLE

  • March 07, 2022 09:08

  Please, disregard this email, I finally found that the .ttf extension has to go in lowercase Thanks!  SPAM"

  0
• 

  IGNACIO VALLE

  • March 07, 2022 09:26

  I fixed the issue some days ago, thanks SPAM"

  0

Please sign in to leave a comment.