Popup error on website builder

Hayley Bowen

• February 28, 2022 18:54
• Edited

Hi, 

The popup is not working correctly with the site builder Municode. 

I spoke with their IT. They said that this script just grabs other scripts. Both preview.js & popup.js are hitting issues and they don't have access to those scripts, so they can't fix them on their end. 

They also provided this screenshot of the issue:

Error TypeError: t.on is not a function
at 1 (preview.is:54:72620)
at preview. js:54:133199
at Array. forEach (‹anonymous>)
at preview. js:54:133178
at Object.emit (preview.js:54:132797)
at Object.emit (preview.is:54:133086)
at popup.js:1:3336

Popup details

Project Name: Brz-sweethome-popup
Popup URL: https://apple9507662.brizy.site/
Popup Embedded on this page. 
Display Condition: On page load after 1 second.
Code:

<script>!function(p,n,o){if(!(o=n.getElementById("brz-external-popup")))return(o=n.createElement("script")).async=1,o.id="brz-external-popup",o.src="https://2d4bd1e243f43c90c8d937fcda13dbcf.s3.amazonaws.com/assets/popup/popup.js",o.onload=e,void n.body.appendChild(o);function e(n,e){p.brzExternalPopup?p.brzExternalPopup("https://apple9507662.brizy.site"):(n=o.onload,o.onload=function(){n(),p.brzExternalPopup("https://apple9507662.brizy.site")})}e()}(window,document);</script>

 

Is this something you can look into?

 

Thanks. 

0

• 

  Doina P

  • February 28, 2022 20:32

  Hi Hayley,

  Thank you for your message!

  I will create a ticket for you and one of my colleagues will contact you as soon as possible! Please make sure to give them all the information that they need! Hope this helps!

  Kind regards,

  Doina

  0
• 

  Hayley Bowen

  • February 28, 2022 20:36

  Doina, Thank you.

  I added all the details I could think of on there.

  If you need anything else from me, let me know. 

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• 

  Natalia Chitoroaga

  • March 01, 2022 08:49

  Hello Hayley,

  This issue is related to our previous discussion, see the post here 

  I will try to have an update on the release date as soon as possible.

  Will keep you notified.

   

  Regards, Natalia

  0
• 

  Hayley Bowen

  • March 01, 2022 15:46

  Great thanks for the update. 

  0
• 

  Hayley Bowen

  • March 15, 2022 15:43

  Hey, I wanted to check in to see if there was any update with this issue?

  0
• 

  Doina P

  • March 15, 2022 19:16

  Hi Hayley,

  Thank you for your message!

  I will check with my colleagues and see if the issue is solved and come with an update very soon. Thank you for your patience!

  Kind regards,

  Doina

   

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• 

  Hayley Bowen

  • April 15, 2022 22:14
  • Edited

  Hi, I was wondering If I can get an update on this?

  0
• 

  Permanently deleted user

  • April 18, 2022 07:18

  Hi Hayley,

  We have answered this question in the other post, this issue has been solved. Please see here the post.

  Best regards, Nelea.

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• 

  Hayley Bowen

  • April 18, 2022 20:52
  • Edited

  Nelea, I apologize for any confusion, these are 2 separate issues.

  This error on this ticket occurs when we try to place the code on any site builder using "Municode". This is an error that is still impacted even after the update.

  As you can see on the page I referenced at the beginning here, it is not displaying the pop-up. 

  I've updated it in the editor with no luck.

   

   

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• 

  Permanently deleted user

  • April 19, 2022 13:21

  Hello,

  Thank you for contacting us.

  I created a private ticket on this request. You had to receive a notification regarding this on email. Soon my colleague Natalia will contact you.

  Best regards, Nelea.

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