Code Injection issues

Crystal patton

• February 25, 2022 19:14

Hello,

I've injected code into the header of my Brizy project. The code should show a floating help desk icon, but it is not showing up on my website.

According to my helpdesk, the code is properly installed and the icon is showing. The help desk dashboard shows that the icon is being viewed whenever someone goes to my website, but the icon is not actually populating on my website.

Please advise.

0

• 

  KC George

  • February 26, 2022 16:39
  • Edited

  Hi Crystal

  Can you please get back to us with these details

  1. URL of your website
  2. Code you have added. (you can paste it here) 

  Thank you

  0
• 

  Crystal patton

  • February 26, 2022 18:16

  Thank you. It's supposed to go above the body tag so I put it in the header tag.

  www.l2.social

  <script type="text/javascript">
  (function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document,
  'https://dstreet-support.ladesk.com/scripts/track.js',
  function(e){ LiveAgent.createButton('rf244a5y', e); });
  </script>

  0
• 

  KC George

  • February 27, 2022 03:00
  • Edited

  Hi Crystal,

  Instead of adding the code to the header, can you add it to the footer and see if works. It seems to work fine for me.  https://banana8956351.brizy.site/

  

  0
• 

  Crystal patton

  • February 27, 2022 19:31

  Ok. Will try. Thank you! 

  0

Please sign in to leave a comment.