Can't login to WP disabled Brizy now all is broken help!

Cybil Solyn

• February 21, 2022 20:59

I went in to see what was going on with my blog since the link was broken. Couldn't login to my WP. Disabled Brizy since that was the issue. Now everything is broken and I have no idea what to do next. Please help!

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  Alex

  • February 21, 2022 21:26

  Hi,

  can you please give us more details? Did you activate Brizy after you logged in? If your site was created with Brizy and now Brizy is disabled, it makes sense that the site will look distorted. What exactly was the initial problem? Are talking about the latest Brizy versions - Free 2.3.30. and PRO 2.3.24? 

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  Cybil Solyn

  • February 21, 2022 21:38

  I was told to not turn the plugins back on because they were the issue. When I turn them on I stop being able to login to WP.

  How can I tell what Brizy Pro I'm running? When I look it just says Brizy Pro and Brizy. Thanks for the help.

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  KC George

  • February 22, 2022 06:17
  • Edited

  Hi Cybil

  Let me state what I have understood. You are able to login to WordPress when Brizy/Brizy Pro is deactivated. When you are logged in, if you activate Brizy/ Brizy Pro, you are locked out of WordPress backend. Until Brizy plugins are deactivated, you cannot login again.

  We will need to look into your WordPress backend to resolve this issue for you. Can you give us access to your WordPress backend please?  Create a user for us with admin privileges and share the credentials here. Your login credentials will not be made public. We will delete the credentials before making your post public.

  If you prefer to communicate your credentials over email, we will create a ticket for you. You will receive an email from us and you can send us the credentials by email to us. Please let us know if you want to us to create a private ticket for you

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  Cybil Solyn

  • February 22, 2022 08:17

  KC thanks for getting back to me. I hired someone to fix this. Seems it was a php update the was blocking the issue the most. So if anyone is searching for can't login to WP and turned of Brizy and still can't get it all fixed, try updating the php in your cpanel then update Brizy. 

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  KC George

  • February 22, 2022 08:44

  Hi Cybil

  Did you update to PHP 7.4 or another version? 

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