Email from form entry have <br/> Tags

Matthias Hahn

• February 21, 2022 10:09

Hello,

as of 7th february I have <br/> tags in the mails generated from brizy forms. The mail format is html and not plain text mail, but the text contains these <br/> tags. On the leads page it looks nice, because the <br/> tags interpreted correctly.

 

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  Permanently deleted user

  • February 21, 2022 15:22

  Hello Matthias,

  Thank you for contacting us.

  Could you please temporarily deactivate all external plugins (except Brizy Free, Brizy Pro) and check this issue again? If the problem still persists please send us the URL of your website.

  Best regards, Nelea.

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  Matthias Hahn

  • February 24, 2022 08:31

  The problem still exists. But I use a SMTP plugin, which I cannot deactivate, because the wp-mail doesn't work on the server.

  Paragraph: Das ist eine Test mit Entern<br/>Neue Zeile<br/><br/>Leerzeile<br/>Das Wars.

  The Url is: https://app.free-indeed.de/

   

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  Permanently deleted user

  • February 24, 2022 09:05

  Hi Matthias,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Karl Tschavoll

  • March 03, 2022 11:19

  I can confirm the problem, it occurs on several client websites. SMTP plugins are not responsible for this, some have one in use, others do not. Submitting the forms without code errors has worked so far, so the error must have crept in through an update.

  Regards, Karl

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  Permanently deleted user

  • March 03, 2022 12:56

  Hello Karl,

  Thank you for your confirmation. Yes, I can confirm this is an issue, we are working on it to solve at soon as possible. We are very sorry for this inconvenience.

  Best regards, Nelea.

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