HALP! One of my brizy.cloud sites was accidentally deleted!

Patrick Padgett

• February 15, 2022 15:36

I accidentally deleted it, I guess?  I cannot find it and it's no longer appearing at the URL I published it to.

Site name is VimOps and the URL is https://vimops.com

PLEASE HELP!

0

• 

  Permanently deleted user

  • February 15, 2022 16:43

  Hi Patrick,

  Thank you for contacting us.

  I would love to help you but unfortunately, we can not recover the sites that were deleted. Sorry.

  Best regards, Nelea.

  0
• 

  Patrick Padgett

  • February 15, 2022 17:12

  Oh no. Really? There is absolutely nothing that can be done? I desperately need this site to be online and the deletion was a fumble finger for sure. There isn't a "deleted items"?

  Is there a backup of your database that could assist me with restoration? No disaster recovery plan at all?!

  0
• 

  Permanently deleted user

  • February 16, 2022 07:32

  Hello Patrick,

  I have asked our dev team one more time about recovering the sites, and no, they cannot recover. I'm so sorry we can't help you but in this case, we can't do anything.

  Best regards, Nelea.

  0
• 

  Patrick Padgett

  • February 17, 2022 12:19

  The site is a single page website.  If I was able to send you the source for the page, could it be reloaded?

  It appears I cannot recreate the page myself .  It appears that I do not have access to the raw HTML in the brizy editor.

  0
• 

  Alex

  • February 17, 2022 21:40

  Hi,

  took a look at your page but based on the error message I wouldn't say your page was deleted. I think it's a domain issue. I can't see CNAME for your domain. Can you please confirm you have added it correctly? Do you have green color on the Project settings for both records? If you delete the custom domain and publish the site to a Brizy subdomain, will the site work?

  0
• 

  Patrick Padgett

  • February 19, 2022 01:46

  I have confirmed that the DNS is configured correctly. The website is not displaying in my panel.

  The website is VimOps.com

  0
• 

  Alex

  • February 21, 2022 08:07

  Hi,

  I thought the site is in the panel but the pages are gone. If the site does not exist in your dashboard then unfortunately we cannot help you. There is no way to recover it once it was deleted. 

  As a last hope you could check it may be in another sub-account.

  0
• 

  Patrick Padgett

  • March 01, 2022 21:08

  The site is not in the panel -- the website is vimops.com

  I also do not believe I have created any sub-accounts.

  0
• 

  Patrick Padgett

  • March 01, 2022 21:10

  I was able to collect the images and html from a google cached copy.  Is there any way I can use this to restore into Brizy cloud

  0
• 

  Alex

  • March 01, 2022 21:55

  Hi,
  I'd love to help, but once the project has been deleted from the Brizy Cloud dashboard, it can't be restored.

  btw: you mentioned that it is a single-page site. It would have been faster if you recreated it.

  0

Please sign in to leave a comment.