Auto-Subscription canceled, anyway charged

Layane Carvalho Hackl

• February 08, 2022 19:53

I bought you plugins one year before now charging (08 Jan 2022) to my PayPal.

But I'm not using the plugin since October last year.

I want to cancel my subscription and want a refund.

Can I cancel my subscription and get the money back?

Thanks

0

• 

  Doina P

  • February 08, 2022 20:40

  Hello,

  Thank you for your message!

  We have a 30 day refund policy. This means that we make refunds after a month of purchasing Brizy. Unfortunately, in your case we can't do the refund. What we can do is just cancel the account. Hope this made things clear!

  Kind regards,

  Doina

  0
• 

  Layane Carvalho Hackl

  • February 08, 2022 21:04

  Hallo Doina, 

  Unfortunately because of tons of Spams in my e-mail I just saw the e-mail of the charging today. I was charged on 8th January, today is 8th February, isn't it really possible to have an exception because of 2 days?

  I'm not using the plugin, and I won't use it anymore. 

  I canceled last year and I don't know why it was reactivated. That's why when I saw the charged on paypal I thought it was something else.

  Thanks

  0
• 

  Permanently deleted user

  • February 09, 2022 09:08

  Hello,

  Thank you for your feedback! Your subscription with Brizy has been refunded your payment and ensured that the subscription is now cancelled. I can, therefore, confirm that you will receive the refund within 3-5 working days and that you will not be billed again for this product in the future.

  Thanks for your business and hope to see you again in the future. Best regards, Nelea.

  0

Please sign in to leave a comment.