Problem Brizy WP Licence

Nicolas Clément

• February 08, 2022 09:28

Hello,
I just tried to activate a license on a production site and it displays this message in WP :

"Brizy Pro: Empty License Key Submitted"
"Execution stopped. Attempt to save invalid project data."

Do you know why?

Thanks

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  Alex

  • February 08, 2022 10:43

  Hi,

  Sounds like an older problem. Can you please confirm that we are talking about the latest Brizy versions - Free 2.3.29. and PRO 2.3.22? 

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  Nicolas Clément

  • February 08, 2022 11:06

  Hi Alex,

  Yes : 

  

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  Alex

  • February 08, 2022 11:16

  Sorry, the latest version for PRO is 2.3.23 (last night was a new update). Can you please delete PRO plugin from your installation, download the latest versions(2.3.23) from your Brizy account, activate the license and check again? If the problem is not resolved I will create a private ticket for you.

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  Nicolas Clément

  • February 08, 2022 11:47

  I have already tried and I got the same problem with the latest PRO version 2.3.23.

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  Alex

  • February 08, 2022 13:36

  Thx for confirming. I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  Travis Metcalfe

  • February 09, 2022 19:05

  I am getting the same error. I have made sure I was updated to latest versions. 

  

  

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  Doina P

  • February 09, 2022 19:30

  Hello Travis,

  Thank you for your message!

  We have an issue open regarding this. As soon as it gets fixed, we'll contact you! Hope this helps.

  With kind regards,

  Doina

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  Travis Metcalfe

  • February 09, 2022 19:32

  Excellent! Thank you! 

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  Paul R

  • March 30, 2022 22:07

  I'm getting this same issue. Has there been a fix? I'm running the latest versions and just reinstalled Brizy Pro too.

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  KC George

  • March 31, 2022 07:53

  Hi Paul

  You have posted the same issue on another post. We will continue our discussion there 

  https://support.brizy.io/hc/en-us/community/posts/5126883591825

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  Melike Hussein

  • April 08, 2022 16:19

  I have the same problem

  Execution stopped. Attempt to save invalid project data.

  Doesn't look like there is solution there? I have emailed support but didn't get reply

  Richard

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  KC George

  • April 09, 2022 05:07

  Hi Melike

  When you emailed support, did you receive an automated reply with a ticket number? If you have a ticket number, please let us know here. We will check. If not, please share your email address. We will not make it public.

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  Melike Hussein

  • April 09, 2022 17:06

  I used ____ but I would be grateful if you can email my IT guy ____who has already emailed you the wp login and FTP details and has been chasing you too.

  Thanks

  Melike

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  KC George

  • April 10, 2022 06:55
  • Edited

  Hi Melike

  I have looked at your ticket 16841. The error that shows up after a WordPress migration is a complex one to fix and we have escalated the issue to our development team. It may take a while as it is not an easy fix.

  Another way to look for a solution is to re-migrate using an alternate migration tool. Let me do some tests at my end to see if I can recommend a tool that can migrate your website without this error. 

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  Melike Hussein

  • April 10, 2022 07:30

  Hi.

  Brizy completely crippled my website!!! I can not update it, I can not receive communications. All locked out. Every day I can not use my website, I am losing money. 

  At this point, I need you to come to me with CONCRETE SOLUTIONS and FAST to get Brizy working!!!!!

  Please stop looking at this issue that we raised as a leisurely problem. It is not just a problem. Your plugin crippled my website. I am losing money. I am losing clients. 

  My business is not able to absorb all these losses, caused by Brizy. You need to work with me round the clock to fix this massive DISASTER.

  I can not wait to hear the solutions you offer. Please work overtime as I do over here and find me a solution.

   

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  KC George

  • April 10, 2022 07:57
  • Edited

  Hi Melike

  Do you have an option to go back to your original server? If you do, please attempt to use your earlier WordPress instance temporarily in the interim period where we are still working out a solution for an error free migration. 

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  Melike Hussein

  • April 10, 2022 19:46

  Hi

  I am trying to host the website back to the old server but waiting to hear back from my developer. 

  Is this to to do with the type of hosting server we have with cloudways? If I migrate my website to a different hosting for example Krystal.co.uk, will I have the same issue?

  It sounds like Brizy only works with original hosting server only and can not be migrated?

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  KC George

  • April 11, 2022 07:36

  Hi Melike

  Websites developed with Brizy seem to face some issues when migrating from one hosting to another using certain migration tools. We do not have a comprehensive analysis on why this happens and what migration tools can migrate flawlessly. We will need to carryout some tests to come to a conclusion.    

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