https:// does not appear

Kurnia Kwik

• February 07, 2022 09:14

Hello,

My client has set up the custom domain with A record and CNAME.  It is not the first time I helped clients to do this set up.

After waiting for 48 hours, the propagation had been done, however, until I write this help/support, the https:// (SSL) does not appear. 

Can you check it out for https://www.wingscoco.com/ ???

 

Thanks

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  Permanently deleted user

  • February 07, 2022 10:07

  Hello,

  Thank you for your message.

  We checked your site and found that you didn't set up the CNAME. Could you please, check this article and follow all these steps to set up the Cname?

  Also, you have set up the AAAA record, could you please delete it? 

  Best regards, Nelea.

   

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  Kurnia Kwik

  • February 07, 2022 10:22

  Thanks, 

  It looks like the host value on cname on each providers can be different.  I use www and works pretty well.

  My client is using hostinger and I will advise him to do the help resources that you provide. 
  BTW, if the AAA record has been set up and work (green color already), should he delete it again?

  rgs,

   

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  Permanently deleted user

  • February 07, 2022 10:31

  Hi,

  If you have the AAAA record, the SSL certificate will not be propagated. You should delete the AAAA record, even if the DNS setting has the green color.

  Best regards, Nelea.

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  Kurnia Kwik

  • February 07, 2022 10:44

  I am sorry, we might misunderstood each other. 

  My client is using Pro Plan Brizy Cloud and will redirect the domain to brizy cloud hosting as of this tutorial - https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
  
  It is not CNAME or subdomain. 

  From the tutorial and my experience, we have to set up both A and CNAME record.

  And from his dashboard, both of them are green already - https://share.getcloudapp.com/OAu476Qk
  However, the SSL is still not there.

  rgs,

   

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  Permanently deleted user

  • February 07, 2022 11:15

  Hi,

  Please send us a screenshot with DNS setting from your domain provider registrar.eu

  Best regards, Nelea.

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  Kurnia Kwik

  • February 09, 2022 02:53

  Hi Nelea,

  Today I checked it again and the case has been resolved. The https:// has appeared.

  Therefore, we can close this ticket and thank you for your assistance.

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  Permanently deleted user

  • February 09, 2022 07:51

  Hi,

  Thanks for letting us know. Have a nice day.

  Regards, Nelea.

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