Projects disappeared in Brizy Cloud.

Alex Castro

• February 04, 2022 06:58

Hi there, 

One of my projects disappeared from the dashboard. I had all the pages in this project pointing to a custom subdomain (I checked with the hosting provider and it is still pointing at mang6081313.brizy.site). One of the pages (the only I remember the URL) is still active, though (https://pages.sixdegreesmed.com/ces). Can you guys please check? I've already cleaned the browser and server cache, and it was not a guest account. 

Did you guys reduce the number of custom domains allowed for the Brizy PRO Personal plan? I am quite sure I had 3 custom domains, but now I have 2 only and if I try to add more, I am prompted to switch plans. Maybe that's related to my issue? 

Thanks,

Alex

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  Permanently deleted user

  • February 04, 2022 13:19
  • Edited

  Hi Alex,

  Thank you for contacting us.

  The page didn't disappear, it was saved in Draft mode, please see here. This page was active : (https://pages.sixdegreesmed.com/ces). because it was published. We already published your project and everything works just fine.

  We did not reduce the number of custom domains, we cannot reduce it, we cannot change the plans that already were bought, we can make some changes only in the new plans that will appear. Please check carefully what projects you have published already.

  Best regards, Nelea.

   

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