Website Goes Down Every Time Latest Wordpress Update Gets Forced

Daniel Nakamura

• February 04, 2022 06:08

From what I can see it appears either the theme (Astra - The Agency theme) or the Brizy editor are not working OK after the Wordpress update. They are unable to connect the page to the site itself and hence the issue I am having. Only way to solve is to restore from a backup but as soon as the Wordpress Update occurs next, the site instantly then breaks. I wonder if some small change on your end is required after the update, I really need to get this fixed.

Also, I tried the https vs http solution that was working to resolve a lot of issues of late but that did not fix this problem for me.

Thank you for your assistance!

 

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  Permanently deleted user

  • February 04, 2022 15:09

  Hello Daniel,

  Thank you for contacting us.

  Can you please try to change the theme with one of these recommended themes:https://www.brizy.io/theme-partners, and check if this issue will appear? Can you confirm that you are using the latest versions of Brizy Free 2.3.29 and Brizy Pro 2.3.22? Also, when this issue occurs please try to disable all the plugins one by one and check again the problem. 

  Best regards, Nelea.

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  Daniel Nakamura

  • February 04, 2022 15:58

  Nelea, thank you for your response.  As I mentioned, I am using a recommended theme.

  I am using the latest versions of Brizy Free and Brizy Pro. I also tried disabling plugins one by one and none of these solutions resolved the issue. Are you able to check Astra's The Agency theme on your end?

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  Permanently deleted user

  • February 07, 2022 10:38

  Hi Daniel,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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