Cannot Delete Brizy Cloud Site

Paul Coates

• January 30, 2022 11:48

Hello,

I have tried to delete a site. 

Everything appears to be OK, you confirm the deletion, and the site remains.

If you try to edit it, the cloud application says that 'Something is wring' 

Suspect that  something needs to be deleted manually to remove the site

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  Doina P

  • January 31, 2022 20:21

  Hello Paul,

  Thank you for your message!

  Can you please send us the link of the website and a screenshot of what you see? Thank you.

  Kind regards,

  Doina

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  Paul Coates

  • January 31, 2022 23:12

  Hi Doina,

  Site is https://www.brizy.cloud/projects/9523187/editor

  Images are attached in numerical order.

  I have also made a loom video, the link to it is here https://www.loom.com/share/ba62c5e8032d42678cdc19f716485856

  If you need to delete the file or even both and resent to all defaults to make sure all is OK, it is OK.

  Thank you for helping

   

  Paul

   

  

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  Doina P

  • February 01, 2022 18:09

  Hello Paul,

  Thank you so much for the message and all the details!

  I will forward this to one of my colleagues and we'll take a look and come to you with a solution. I will try to write to you as soon as possible! Thank you for your patience!

  Kind regards,

  Doina

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  Paul Coates

  • February 07, 2022 22:51

  Hi Doina, 

  I have not heard anything since I provided info last week.

  Any news?

  Paul

   

   

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  Natalia Chitoroaga

  • February 08, 2022 09:27

  Hi Paul,

  Natalia here, Brizy technical team. 

  Apologizes for this late reply. It seems we have an issue with the delete option. The team will fix it by the end of this day. 

   

  Best Regards, Natalia 

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  Paul Coates

  • February 13, 2022 02:58

  No, still not fixed.

   

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  Permanently deleted user

  • February 16, 2022 09:40

  Hi Paul,

  I'm sorry for the late response. This issue was fixed, can you please check now and confirm if everything works well from your end?

  Best regards, Nelea.

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  Paul Coates

  • February 17, 2022 23:42

  Thank you.

  It works perfectly now.

  Really appreciate the help

  Paul

   

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