Can't connect to my Saved library: Your Plugin version is incompatible with Brizy Account version, please update plugin

Jonathan Macnab

• January 28, 2022 15:58

Is this issue a resolved or recurring issue? I am experiencing the same problem at present with a new site I started to create on Wordpress for a client which I first created on cloud in order to get going before he had his domain purchased to show him what could be possible for him.

I have Brizy Pro version 2.3.21 freshly installed as of today on this new site (it has never had a former version installed, as it was just created today), which appears to be the most recent version according to what I see on my Brizy account dashboard, and there's the cloud where I am saving the blocks for the cloud-constructed site in order to sync them with the new wordpress site, but I am getting the same error message recorded here: "Your Plugin version is incompatible with Account version, please update plugin".

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  Natalia Chitoroaga

  • January 30, 2022 14:17

  Hi Jonathan,

  Natalia here, Brizy team!

  Thank you for your message.

  The team has been informed about this issue, we will try to fix it asap. 

  The support team will keep you updated.

   

  Thank you!

  Natalia 

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  Permanently deleted user

  • February 03, 2022 09:39

  Hi Jonathan,

  We are glad to inform you that the issue with the sync option has been fixed. Please, clear the browser cache at your end and try again to sync the saved block. 

  Best regards, Nelea.

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  Jonathan Macnab

  • February 09, 2022 09:53

  Excellent! It appears to be working. Thank you all so much for fixing this. 

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