Brizy Pro Cannot Sync on my Website

Giuliano Gigli

• January 28, 2022 11:36

Good morning,
I was using Brizy Pro on my previous website and now I created a staging area with the same domain where I need to use Brizy as editor but it doesn't sync on the new backend.

I currently have the Personal Pro License. Don't know if this is related to the fact that I can use Brizy on one website only, however the staging area as the same domain as the old website.

Could you provide assistance on this?

Thank you.

Best

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  Alex

  • January 31, 2022 09:15

  Hi,

  can you please give us more details? What do you mean by "it doesn't sync on the new backend"? Can't activate the plugin or can't use the PRO elements? Do you have Brizy PRO installed on two sites with Personal Licensing at the same time?

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  Giuliano Gigli

  • January 31, 2022 09:30

  Hi Alex,

  When I am editing with Brizy I usually access the saved library section to add saved blocks and layouts. Here the system is telling me that the library cannot Sync with my account.

  And yes, I have a Personal License but I am currently using brizy on two websites (even tho the second one is actually a staging area using the same domain as the other website). I guess this is considered as two websites and so it is giving me problems (?).

  Thank you

   

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  KC George

  • January 31, 2022 15:43

  Hi Giuliano

  At the moment we are having issues with Brizy Sync. Our development team is working on fixing this issue. We hope to fix this issue soon. We apologize for the inconvenience.

  KC George

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