custom fonts won't upload

Marcelina Uncu

• January 28, 2022 01:09

Hi there,

I'm trying to upload a custom font but it doesn't work. I've tried with latest version of PRO and Free plugin and with some older ones and it doesn't apply the new font, just a default one. Is this a known issue? Is there anything I can do to solve it? Thank you.

1

• 

  Mihail Stremenovskii

  • January 28, 2022 14:00

  Hello!
  My name is Mihail, Brizy customer team.
  Thanks for reporting this issue
  
  -- Please make sure that you are using the latest Brizy plugin versions, which are 2.3.28 for Brizy free and 2.3.21 for Brizy Pro.
  Try to fully reinstall plugins (deactivate, remove, install again)
  Clear the website cache and check your page again.
  After it, go to Settings --> Permalinks and push the save button. In general WordPress settings, I mean.
  
  -- Make sure the WordPress URL and the Site URL have the same, secured URL - httpS ;
  In this example, these URLs are not correct - https://jumpshare.com/v/z1TlsFvSYJuFsAODaU6U both should be httpS. Just add an S at the end of the prefix.
  
  Let us know if all is working fine. 
  
  Thank you!
  Best regards,
  Mihail.

  0
• 

  Marcelina Uncu

  • January 28, 2022 14:56

  Hi Mihail,

  thank you for your answer. I did the update to the latest version after removing both plugins, saved permalinks (I don't have a cache plugin) and the problem is still there. I can give you the credentials if needed so you can check. 

   

  0
• 

  Mihail Stremenovskii

  • January 31, 2022 14:34

  Hello!
  Sorry for the delay, support is limited on weekends

  I've created a private ticket, you should receive an email notification regarding this. 
  In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Kind regards, 
  Mihail

  0
• 

  Marcelina Uncu

  • January 31, 2022 16:00

  Thank you Mihail. Details were sent.

  0

Please sign in to leave a comment.