Brizy Cloud Problem

Ramon Escalante Galan

• January 27, 2022 23:09

I work with two different websites, both with the Brizy Pro plugin registered in the same account.
When I access the Brizy cloud, also with the same account, the contents that appear to me are different, so it is impossible for me to exchange blocks and Layouts between them.

It is a serious problem, since I use ebuna web to develop the works, in test mode, which I then pass to the final web.
Thanks

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  Ramon Escalante Galan

  • January 27, 2022 23:12

  When entering the library the following message appears

  Saved Library is syncing to your Account

   

  Your Plugin version is incompatible with Account version, please update plugin

  

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  Doina P

  • January 28, 2022 16:11

  Hello Ramon,

  Thank you for your message!

  Can you please make sure you have the latest versions of the Brizy plugins: Free 2.3.28  and Pro 2.3.21? Hope to hear from you soon.

  Kind regards,

  Doina

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  Ramon Escalante Galan

  • January 28, 2022 17:33

  Yes, obviously, after seeing the message that I have attached to the image, it is the first thing I have looked at.
  But I'm checking on the forum, that there are many people complaining that the library does not work with the new WordPress update...

   

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  Natalia Chitoroaga

  • January 30, 2022 14:20

  Hi!

  Thank you for your message.

  The team is already informed about this issue. It is a compatibility bug between Brizy cloud and Brizy wp editor versions. It will be fixed asap by releasing a new wp editor update.

  The support team will keep you updated.

   

  Regards, Natalia 

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  Permanently deleted user

  • February 03, 2022 09:40

  Hi Ramon,

  We are glad to inform you that the issue with the sync option has been fixed. Please, clear the browser cache at your end and try again to sync the saved block. 

  Best regards, Nelea.

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