Facebook element doesn't work

Alexander S

• January 27, 2022 20:51

Hi! I just added facebook element to my website, and it's showing like an empty string.

I've checked it in some browsers - it doesn't show up.

I have the latest brizy plugins.

And I can't delete that empty element, because it doesn't have trash button.

0

• 

  Mihail Stremenovskii

  • January 28, 2022 13:49

  Hello!
  My name is Mihail, from Brizy support team.

  Thanks for reporting this issue.

  As I can understand, you faced this issue on WordPress builder? 

  As a temporary solution, try to click right button via your email on your element, and you will be able to remove it: https://jumpshare.com/v/vBCkgICRqKAVvOW7ABw2

  Please let me know the results. 

  Kind regards,

  Mihail

  0
• 

  Alexander S

  • January 28, 2022 14:05
  • Edited

  Yes, it is a WordPress builder.

  If I do a right click on that element - it shows posts menu.

  If I drag-drop it out of posts and do right click again - it doesn't show anything.

  I have Wordpress 5.9

  Brizy  2.3.28

  Brizy pro 2.3.21

   

  

  0
• 

  Alexander S

  • January 30, 2022 16:43
  • Edited

  I found the reason - this element was blocked by anitivirus service (in the builder too). I think it was detected like tracking feature or something like that.

  I can't send them a ticket about it, because I don't know how to explain what they are blocking, so I will use plugins for sharing - they work. But keep in mind, that it can happen again to other users.

  0

Please sign in to leave a comment.